Tanya leads the nib health insurance contact centre. She stresses it’s a “contact, not call centre” because her team engages in all the voice, email and social media interactions with the insurer’s policy holders.
Professional development is a valuable investment by employers. And it returns dividends. But in the cashstrapped not-for-profit sector, the training budget can face greater scrutiny than in corporate organisations.
Matt Ferrari didn’t know what to expect from a banking career when he left school. But 12 years on, after working his way up, he’s discovering it holds plenty of opportunities for someone prepared to learn all they can.