Stephen Frenkel

Emeritus Professor

Stephen Frenkel is Emeritus Professor of Organization and Employment Relations. He is the author of over 70 journal articles and editor or author of 10 books. He is currently an editorial member of several journals including Industrial & Labor Relations Review, and Employment & Society. His current research interests include the comparative sociology of work and management with a special interest in China and the impact of global supply chains on labour and environmental standards. Stephen’s expertise is in the sociology and social psychology of management and work.​

Stephen Frenkel was born in South Africa and educated mainly in the UK. He worked initially in Swaziland after which he gained a Master’s degree at the University of Warwick and a Ph.D at Cambridge University. He subsequently emigrated to Australia having obtained a lectureship at UNSW where he was employed as a Professor until  Sept. 2019 and thereafter became an Emeritus Professor. He is married with two children.

Research Interests:

  • New forms of work organization and work identity
  • Human Resource Managers: their role, relationships and power
  • Comparative Analysis of patterns of management-work relations in call centres
  • Knowledge work and designing for innovation
  • Globalization and work

Research Grants:

  • 2007: ARC Management and High Performance Work Organization in Call Centres (with M. Groth), $335,550
  • 2004: ARC for Human Resource Managers

 

Journal articles
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Frenkel SJ; Schuessler ES, 2021, 'From Rana Plaza to Covid‐19: Deficiencies and Opportunities for a New Labour Governance System in Garment Global Supply Chains', International Labour Review, http://dx.doi.org/10.1111/ilr.12208
2021
Guan X; Frenkel S, 2021, 'Organizational support and employee thriving at work: exploring the underlying mechanisms', Personnel Review, vol. 50, pp. 935 - 953, http://dx.doi.org/10.1108/PR-10-2019-0569
2021
Yue Y; Nguyen H; Groth M; Johnson A; Frenkel S, 2020, 'When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees', Journal of Service Research, http://dx.doi.org/10.1177/1094670520967994
2020
Guan X; Frenkel S, 2020, 'Supervisor-subordinate guanxi and employee thriving at work: the key role of relation-generated resources', Asia Pacific Journal of Human Resources, http://dx.doi.org/10.1111/1744-7941.12273
2020
Guan X; Frenkel S, 2019, 'Explaining supervisor-subordinate guanxi and subordinate performance through a conservation of resources lens', Human Relations, vol. 72, http://dx.doi.org/10.1177/0018726718813718
2019
Schuessler E; Frenkel SJ; Wright CF, 2019, 'Governance of Labor Standards in Australian and German Garment Supply Chains: The Impact of Rana Plaza', ILR Review, vol. 72, pp. 552 - 579, http://dx.doi.org/10.1177/0019793918771360
2019
Zhang H; Li X; Frenkel SJ; Zhang J, 2019, 'Human resource practices and migrant workers' turnover intentions: The roles of post-migration place identity and justice perceptions', Human Resource Management Journal, vol. 29, pp. 254 - 269, http://dx.doi.org/10.1111/1748-8583.12223
2019
Schuessler E; Frenkel SJ; Wright CW, 2018, 'FOCUSING EVENTS AND CHANGES IN THE GOVERNANCE OF LABOR STANDARDS IN AUSTRALIAN AND GERMAN GARMENT SUPPLY CHAINS', Industrial and Labor Relations Review, http://dx.doi.org/10.1177/0019793918771360
2018
Guan X; Frenkel S, 2018, 'How HR practice, work engagement and job crafting influence employee performance', Chinese Management Studies, vol. 12, pp. 591 - 607, http://dx.doi.org/10.1108/CMS-11-2017-0328
2018
Zhang Y; Frenkel SJ, 2018, 'Chinese Workers’ Responses To Justice: Quitting, Collective Action Or Both', Journal of Chinese Human Resource Management, vol. 9, pp. 21 - 44, http://dx.doi.org/10.1108/JCHRM-07-2017-0014
2018
Yue Y; Nguyen H; Frenkel SJ, 2018, 'Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies', Academy of Management Proceedings, vol. 2018, pp. 14646 - 14646, http://dx.doi.org/10.5465/ambpp.2018.14646abstract
2018
Frandsen, S. ; Gotsi M; Johnston A; Whittle A; Frenkel SJ; Spicer A, 2018, 'Faculty Responses to Business-School Branding: A Discursive Approach', European Journal of Marketing, vol. 52, pp. 1128 - 1153, http://dx.doi.org/10.1108/EJM-11-2016-0628
2018
Guan X; Frenkel S, 2018, 'How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms', Personnel Review, http://dx.doi.org/10.1108/PR-05-2017-014110.1108/PR-05-2017-0141
2018
Zhang Y; Frenkel SJ, 2018, 'Employee indifference and inaction against abusive supervision: An explanation based on organizational identification theory', Employee Relations, vol. 40, pp. 981 - 998, http://dx.doi.org/10.1108/ER-07-2017-0169
2018
Guan X; Frenkel SJ, 2017, 'How supervisor-subordinate guanxi impacts subordinate performance', Academy of Management Proceedings, vol. 2017, pp. 10505 - 10505, http://dx.doi.org/10.5465/ambpp.2017.10505abstract
2017
Guan X; Frenkel SJ, 2017, 'How HR Practice, Work Engagement and Job Crafting Influence Employee Performance', Academy of Management Proceedings, vol. 2017, pp. 10547 - 10547, http://dx.doi.org/10.5465/ambpp.2017.10547abstract
2017
Frenkel SJ, 2016, 'How Organizational Support, Career Expectations and two dimensions of Organizational Justice explain Discretionary Work Effort', Human Performance, vol. 29, pp. 16 - 32, http://dx.doi.org/10.1080/08959285.2015.1120306
2016
Frenkel SJ; Bednall T, 2016, 'How training and promotion opportunities, career expectations, and two dimensions of organizational justice explain discretionary work effort', Human Performance, vol. 29, pp. 16 - 32, http://dx.doi.org/10.1080/08959285.2015.1120306
2016
Zhang H; Li X; Frenkel SJ, 2016, '"HR Practices, Self-identity and Employee Turnover: An Explanation from Social Identity Theory"', Academy of Management Proceedings, vol. 2016, pp. 14836 - 14836, http://dx.doi.org/10.5465/ambpp.2016.14836abstract
2016
Frenkel SJ; Li X, 2016, 'Where hukou status matters: analysing the linkage between supervisor perceptions of HR practices and employee work engagement', International Journal of Human Resource Management, vol. 28, pp. 2375 - 2402, http://dx.doi.org/10.1080/09585192.2015.1137613
2016
Helen Shipton H; Sanders K; Atkinson C; Frenkel S, 2016, 'Sense-giving in health care: the relationship between the HR roles of line managers and employee commitment', Human Resource Management Journal, vol. 26, pp. 29 - 45, http://dx.doi.org/10.1111/1748-8583.12087
2016
Frenkel SJ; Yu C, 2015, 'Chinese migrants’ work experience and city identification: Challenging the underclass thesis', Human Relations, vol. 68, pp. 261 - 285, http://dx.doi.org/10.1177/0018726713508991
2015
Frenkel SJ; Yu C, 2013, 'Explaining Task Performance and Creativity from Perceived Organizational Support Theory: Which Mechanisms Are More Important?', Journal of organizational behavior, vol. 34, pp. 1165 - 1181, http://dx.doi.org/10.1002/job.1844
2013
Frenkel SJ, 2013, 'Labor, Economy, and Society', ORGANIZATION STUDIES, vol. 34, pp. 1227 - 1229, http://dx.doi.org/10.1177/0170840613492630
2013
Yu C; Frenkel SJ, 2012, 'Explaining Task Performance and Creativity From Perceived Organizational Support Theory', Academy of Management Proceedings, vol. 2012, pp. 11226 - 11226, http://dx.doi.org/10.5465/ambpp.2012.11226abstract
2012
Yu C; Frenkel SJ, 2012, 'Employee regulatory focus as predictors and moderators in explaining motivational states', Academy of Management Proceedings, vol. 2012, pp. 10679 - 10679, http://dx.doi.org/10.5465/ambpp.2012.10679abstract
2012
Frenkel SJ; Sanders K; Li X, 2012, 'How leader–member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance', International Journal of Hospitality Management, vol. 31, pp. 1059 - 1066, http://dx.doi.org/10.1016/j.ijhm.2012.01.002
2012
Sanders K; Frenkel S, 2011, 'HR-line management relations: Characteristics and effects', International Journal of Human Resource Management, vol. 22, pp. 1611 - 1617, http://dx.doi.org/10.1080/09585192.2011.565644
2011
Goodwin RE; Groth M; Frenkel SJ, 2011, 'Relationships between emotional labor, job performance, and turnover', Journal of Vocational Behavior, vol. 79, pp. 538 - 548, http://dx.doi.org/10.1016/j.jvb.2011.03.001
2011
Frenkel SJ; Yu C, 2011, 'Managing Coworker Assistance Through Organizational Identification', Human Performance, vol. 24, pp. 387 - 404, http://dx.doi.org/10.1080/08959285.2011.614301
2011
Frenkel SJ; Lee B, 2010, 'Do High Performance Work Practices Work in South Korea?', Industrial Relations Journal, vol. 41, pp. 479 - 504, http://dx.doi.org/10.1111/j.1468-2338.2010.00581.x
2010
Frenkel SJ; Wood S; Holman D; S rensen O, 2009, 'Work Design Variation and Outcomes in Call Centres: Strategic Choice and Institutional Explanations', Industrial and Labor Relations Review, vol. 62, pp. 510 - 531, http://dx.doi.org/10.1177/001979390906200403
2009
Frenkel SJ; Sanders K, 2007, 'Explaining Variations in Co-worker Assistance in Organizations', Organization Studies, vol. 28, pp. 797 - 823, http://dx.doi.org/10.1177/0170840607073079
2007
Frenkel SJ; Sanders K, 2007, 'Explaining variations in co-worker assistance in organizations', ORGANIZATION STUDIES, vol. 28, pp. 797 - 823, http://dx.doi.org/10.1177/0170840607073079
2007
Finegold D; Frenkel SJ, 2006, 'Managing people where people really matter: The management of human resources in biotech companies', International Jurnal of Human Resource Management, vol. 17, pp. 1 - 24, http://dx.doi.org/10.1080/09585190500366169
2006
Weakliem DL; Frenkel SJ, 2006, 'Morale and workplace performance', Work and Occupations, vol. 33, pp. 335 - 361, http://dx.doi.org/10.1177/0730888406290054
2006
Frenkel SJ; Orlitzky M, 2005, 'Organizational trustworthiness and workplace labor productivity: Testing a new theory', Asia Pacific Journal of Human Resources, vol. 43, pp. 34 - 51, http://dx.doi.org/10.1177/1038411105050306
2005
Orlitzky M; Frenkel SJ, 2005, 'Alternative pathways to high-performance workplaces', International Journal of Human Resource Management, vol. 16, pp. 1325 - 1348, http://dx.doi.org/10.1080/09585190500220176
2005
Frenkel SJ; Kim S, 2004, 'Corporate codes of labour practice and employment relations in sports shoe contractor factories in South Korea', Asia Pacific Journal of Human Resources, vol. 42, pp. 6 - 31, http://dx.doi.org/10.1177/1038411104041537
2004
Lee B; Frenkel SJ, 2004, 'Divided workers: social relations between contract and regular workers in a Korean auto company', Work Employment and Society, vol. 18, pp. 507 - 530, http://dx.doi.org/10.1177/0950017004045548
2004
Frenkel SJ, 2003, 'The embedded character of workplace relations', Work and Occupations, vol. 30, pp. 135 - 153, http://dx.doi.org/10.1177/0730888403251516
2003
Frenkel SJ; Scott D, 2003, 'Code compliance at adidas:The human factor', China Rights Forum, vol. 1, pp. 53 - 60
2003
Frenkel S; Kuruvilla S, 2002, 'Logics of Action, Globalization, and Changing Employment Relations in China, India, Malaysia, and the Philippines', Industrial and Labor Relations Review, vol. 55, pp. 387 - 387, http://dx.doi.org/10.2307/2696048
2002
Frenkel SJ, 2002, 'The limits of convergence: Globalization and organizational change in Argentina, South Korea, and Spain', BRITISH JOURNAL OF INDUSTRIAL RELATIONS, vol. 40, pp. 597 - 599, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000178125700010&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
2002
Frenkel SJ; Scott D, 2002, 'Compliance, collaboration, and codes of labor practice: The ADIDAS connection', California Management Review, vol. 45, pp. 29 - 49, http://dx.doi.org/10.2307/41166152
2002
Frenkel SJ; Kuruvilla S, 2002, 'Logics of action, globalization and changing employment relations in China, India, Malaysia and the Philippines', Industrial and Labor Relations Review, vol. 55, pp. 387 - 412, http://dx.doi.org/10.1177/001979390205500301
2002
May TY; Korczynski M; Frenkel SJ, 2002, 'Organizational and occupational commitment: Knowledge workers in large corporations', Journal of Management Studies, vol. 39, pp. 775 - 801, http://dx.doi.org/10.1111/1467-6486.00311
2002
Frenkel SJ, 2002, 'Workplace relations: Past, present and Future', Australian Journal of Management, vol. 27, pp. 149 - 159, http://dx.doi.org/10.1177/031289620202701S15
2002
Frenkel SJ, 2001, 'Globalization, athletic footwear commodity chains and employment relations in China', Organization Studies, vol. 22, pp. 531 - 562, http://dx.doi.org/10.1177/0170840601224001
2001
Morishima M; Frenkel SJ; Korczynski M; Shire KA; Tam M, 2001, 'On the Front Line: Organization of Work in the Information Economy', Industrial and Labor Relations Review, vol. 54, pp. 898 - 898, http://dx.doi.org/10.2307/2696127
2001
Wharton AS; Frenkel SJ; Korczynski M; Shire KA; Tam M, 2001, 'On the Front Line: Organization of Work in the Information Economy', Contemporary Sociology, vol. 30, pp. 150 - 150, http://dx.doi.org/10.2307/2655395
2001
Kuruvilla S; Frenkel SJ, 2001, 'Globalisation and workplace relations in electronics industry in India, China, Malaysia and the Philippines', Indian Journal of Labour Economics, vol. 44, pp. 429 - 445, https://www.econbiz.de/Record/globalisation-and-workplace-relations-in-electronics-industry-in-india-china-malaysia-and-the-philippines-kuruvilla-sarosh/10001654535
2001
Korczynski M; Shire K; Frenkel S; Tam M, 2000, 'Service Work in Consumer Capitalism: Customers, Control and Contradictions', Work, Employment and Society, vol. 14, pp. 669 - 687, http://dx.doi.org/10.1017/s0950017000000416
2000
Korczynski M; Shire K; Frenkel S; Tam M, 2000, 'Service work in consumer capitalism: Customers, control and contradictions', Work, Employment and Society, vol. 14, pp. 669 - 687, http://dx.doi.org/10.1177/09500170022118671
2000
Frenkel SJ, 2000, 'Introduction: service work and its implications for HRM', INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, vol. 11, pp. 469 - 476, http://dx.doi.org/10.1080/095851900339710
2000
Sergeant A; Frenkel S, 2000, 'When do customer contact employees satisfy customers?', Journal of Service Research, vol. 3, pp. 18 - 34, http://dx.doi.org/10.1177/109467050031002
2000
Frenkel SJ; Kuruvilla S, 1999, 'Union-member relations and satisfaction with unions in South Korea', BRITISH JOURNAL OF INDUSTRIAL RELATIONS, vol. 37, pp. 559 - 575, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000083866800002&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
1999
Frenkel SJ; Kuruvilla S, 1999, 'Union-member relations and satisfaction with unions in South Korea', British Journal of Industrial Relations, vol. 37, pp. 559 - 575, http://dx.doi.org/10.1111/1467-8543.00142
1999
Sergeant A; Frenkel SJ, 1998, 'Managing people in China: Perceptions of expatriate managers', Journal of World Business, vol. 33, pp. 17 - 34, http://dx.doi.org/10.1016/S1090-9516(98)80002-3
1998
Frenkel SJ; Tam M; Korcynski M; Shire K, 1998, 'Beyong bureaucracy? Work organization in call centres', International Journal of Human Resource Management, vol. 9, pp. 957 - 979
1998
Frenkel SJ; Peetz D, 1998, 'Globalization and industrial relations in East Asia: A three-country comparison', Industrial Relations, vol. 37, pp. 282 - 310, http://dx.doi.org/10.1111/0019-8676.00089
1998
Frenkel SJ; Royal C, 1998, 'Corporate-subsidiary relations, local context and workplace change in global corporations', Relations Industrielles - Industrial Relations, vol. 53, pp. 154 - 181, http://dx.doi.org/10.7202/005277ar
1998
Korczynski M; Shire K; Frenkel SJ; Tam M, 1996, 'Front line work in the new model service firm: Australian and Japanese comparisons', Human Resource Management Journal, vol. 6, pp. 72 - 87, http://dx.doi.org/10.1111/j.1748-8583.1996.tb00405.x
1996
Frenkel S, 1996, 'Management of knowledge-intensive companies', Australian Journal of Management, vol. 21, pp. 77 - 78, http://dx.doi.org/10.1177/031289629602100108
1996
Frenkel SJ; Korczynski M; Donoghue L; Shire K, 1995, 'Reconstituting work: trends towards knowledge work and info-normative control', Work Employment and Society, vol. 9, pp. 773 - 796, http://dx.doi.org/10.1177/095001709594008
1995
FRENKEL SJ, 1993, 'STATUS INFLUENCES IN THIRD-WORLD LABOR-MARKETS - CASTE, GENDER, AND CUSTOM - SCOVILLE,JG', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 47, pp. 152 - 154, http://dx.doi.org/10.2307/2524260
1993
Frenkel S, 1992, 'Book Reviews : CULTURE, CONTROL AND COMMITMENT: A STUDY OF WORK ORGANIZATION AND WORK ATTITUDES IN THE UNITED STATES AND JAPAN By James R. Lincoln and Arne L. Kalleberg. Cambridge University Press, Cambridge, 1990, xii + 291 pp., $99.00 (hardback)', Journal of Industrial Relations, vol. 34, pp. 335 - 338, http://dx.doi.org/10.1177/002218569203400208
1992
Frenkel S; Shaw M, 1991, 'Employee Relations and Organizational Growth and Decline: A Case Study', Journal of Industrial Relations, vol. 33, pp. 196 - 219, http://dx.doi.org/10.1177/002218569103300203
1991
FRENKEL SJ, 1991, 'INTERNATIONAL HANDBOOK OF PARTICIPATION IN ORGANIZATIONS, VOL 1, ORGANIZATIONAL DEMOCRACY - TAKING STOCK - LAMMERS,CJ, SZELL,G', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 44, pp. 770 - 771, http://dx.doi.org/10.2307/2524474
1991
Frenkel SJ; Pratt G, 1990, 'Analysing the Quality of Workplace Labour Relations: An Exploratory Study with Reference to the Australian Metal Industry', Asia Pacific Journal of Human Resources, vol. 28, pp. 42 - 59, http://dx.doi.org/10.1177/103841119002800103
1990
Frenkel S; Peetz D, 1990, 'The BCA Report: A Rejoinder', Journal of Industrial Relations, vol. 32, pp. 419 - 430, http://dx.doi.org/10.1177/002218569003200308
1990
Frenkel S, 1990, 'Reviews', Economic and Industrial Democracy, vol. 11, pp. 425 - 426, http://dx.doi.org/10.1177/0143831X90113012
1990
Frenkel SJ, 1990, 'The Incidence and Control of Technical Change in the Australian Printing Industry', Economic and Industrial Democracy, vol. 11, pp. 39 - 64, http://dx.doi.org/10.1177/0143831X90111003
1990
Frenkel S; Peetz D, 1990, 'Enterprise Bargaining: The BCA's Report on Industrial Relations Reform', Journal of Industrial Relations, vol. 32, pp. 69 - 99, http://dx.doi.org/10.1177/002218569003200105
1990
Frenkel SJ; Weakliem DL, 1989, 'Worker Participation in Management in the Printing Industry', Journal of Industrial Relations, vol. 31, pp. 478 - 498, http://dx.doi.org/10.1177/002218568903100402
1989
FRENKEL SJ, 1989, 'STRIKES - INDUSTRIAL-CONFLICT IN BRITAIN, USA AND AUSTRALIA - JACKSON,MP', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 42, pp. 314 - 314, http://dx.doi.org/10.2307/2523381
1989
Frenkel SJ, 1989, 'Productivity Growth: Towards a Sociological Synthesis', Labour & Industry: a journal of the social and economic relations of work, vol. 2, pp. 5 - 31, http://dx.doi.org/10.1080/10301763.1989.10669061
1989
Frenkel SJ, 1989, 'Explaining the Incidence of Worker Participation in Management: Evidence from the Australian Metal Industry', Australian Journal of Management, vol. 14, pp. 127 - 150, http://dx.doi.org/10.1177/031289628901400202
1989
FRENKEL SJ, 1988, 'STRIKES AND THE MEDIA - COMMUNICATION AND CONFLICT - JONES,N', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 41, pp. 628 - 628, http://dx.doi.org/10.2307/2523598
1988
FRENKEL SJ, 1987, 'POLICING INDUSTRIAL DISPUTES - 1893 TO 1985 - GEARY,R', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 40, pp. 464 - 464, http://dx.doi.org/10.2307/2523525
1987
FRENKEL SJ, 1986, 'INDUSTRIAL SOCIOLOGY AND WORKPLACE RELATIONS IN ADVANCED CAPITALIST SOCIETIES', INTERNATIONAL JOURNAL OF COMPARATIVE SOCIOLOGY, vol. 27, pp. 69 - 86, http://dx.doi.org/10.1177/002071528602700105
1986
Frenkel SJ, 1986, 'Industrial sociology and workplace relations in advanced capitalist societies', International Journal of Comparative Sociology, vol. 27, pp. 69 - 86, http://dx.doi.org/10.1163/156854286X00050
1986
FRENKEL SJ, 1981, 'DEMOCRACY AND ORGANIZATION IN THE CHINESE INDUSTRIAL-ENTERPRISE - 1948-1953 - BRUGGER,W', AUSTRALIAN ECONOMIC HISTORY REVIEW, vol. 21, pp. 79 - 80, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1981MG39600015&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
1981
FRENKEL SJ, 1981, 'THE DYNAMICS OF INDUSTRIAL-CONFLICT - LESSONS FROM FORD - FRIEDMAN,H, MEREDEEN,S', AUSTRALIAN AND NEW ZEALAND JOURNAL OF SOCIOLOGY, vol. 17, pp. 95 - 96, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1981NY87000019&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
1981
Frenkel SJ, 1981, 'Book Reviews : MASTERS, UNIONS AND MEN: WORK CONTROL IN BUILDING AND THE RISE OF LABOUR 1830-1914 By Richard Price. Cambridge University Press, Cambridge, 1980, 355 pp., £18.50 (hardback)', Journal of Industrial Relations, vol. 23, pp. 122 - 124, http://dx.doi.org/10.1177/002218568102300112
1981
Frenkel SJ, 1980, 'Inter-industry strike patterns: Towards a new analytical framework', Australian Journal of Management, vol. 5, pp. 27 - 43, http://dx.doi.org/10.1177/031289628000500202
1980
FRENKEL SJ, 1979, 'INDUSTRIAL DEMOCRACY - A NOTE ON THE EMERY-CAREY EXCHANGE', AUSTRALIAN AND NEW ZEALAND JOURNAL OF SOCIOLOGY, vol. 15, pp. 78 - 82, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1979KK76900014&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
1979
Frenkel SJ, 1979, 'Comparative Workplace Industrial Relations and the Future', Journal of Industrial Relations, vol. 21, pp. 243 - 251, http://dx.doi.org/10.1177/002218567902100207
1979
Frenkel SJ, 1978, 'Industrial Conflict, Workplace Characteristics and Accommodation Structure in the Pilbara Iron Ore Industry', Journal of Industrial Relations, vol. 20, pp. 386 - 406, http://dx.doi.org/10.1177/002218567802000402
1978
Book Chapters
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Frenkel SJ, 2018, 'Globalisation and work: processes, practices and consequences', in Wilkinson A; Donaghey J; Colvin A (ed.), The Routledge Companion to Employment Relations, Routledge, London, pp. 321 - 341, http://dx.doi.org/10.4324/9781315692968
2018
Boxall P; Bainbridge H; Frenkel S, 2018, 'Styles of HRM in Australia and New Zealand', in Handbook of Research on Comparative Human Resource Management: Second Edition, pp. 614 - 630
2018
Boxall P; Bainbridge HTJ; Frenkel S, 2018, 'Styles of human resource management in Australia and New Zealand', in Brewster C; Mayrhofer W; Farndale E (ed.), Handbook of Research on Comparative Human Resource Management, edn. 2nd, Edward Elgar, Cheltenham, UK, pp. 614 - 630
2018
Frenkel SJ; Wright CA, 2016, 'Improving global supply chain governance in garment retailing', in Inter-Organizational Relations, Routledge, London
2016
Frenkel SJ, 2009, 'Critical reflections on labour process theory, work and management', in Alvesson M; Bridgman T; Willmott H (ed.), The Oxford Handbook of Critical Management Studies, Oxford University Press, Oxford UK, pp. 525 - 535, http://dx.doi.org/10.1093/oxfordhb/9780199595686.013.0026
2009
Frenkel SJ, 2009, 'Service Workers in Search of Decent Work', in The Oxford Handbook of Work and Organization, http://dx.doi.org/10.1093/oxfordhb/9780199299249.003.0019
2009
Frenkel SJ; Li M; Huang A, 2008, 'Theory and Practice of Human Resource Management: A Comparative Analysis of Foreign-owned and Chinese-owned Cosmetic Firms', in Zhao S (ed.), Enteprise Management and Change in a Transitional Economy, edn. 1st, Nanjing University, Nanjing, pp. 166 - 177
2008
Frenkel SJ, 2006, 'Towards a Theory of Dominant Interests, Globalization and Work', in Korczynski M (ed.), Social Theory at Work,, edn. Original, Oxford University Press, 2006., Oxford
2006
Kuruvilla S; Frenkel SJ; Peetz D, 2003, 'MNCs as diffusers of best practices in HRM/LR in developing countries', in Cooke WN (ed.), Multinational Companies and Global Human Resource Strategies, edn. Original, Quorum Books, London, pp. 167 - 193
2003
Frenkel SJ; Royal C, 1999, 'Workers, Union and Change in the global corporation: Contemporary experience and future possibilities', in Globalization and patterns of labour resistance, edn. Original, Mansell Publishing, London, UK, pp. 105 - 130
1999
Frenkel SJ; Royal C, 1997, 'Globalization and Employment Relations', in Globalization of Work, edn. Original, JAI Press Inc, Greenwick, USA, pp. 1 - 39
1997
Frenkel SJ; Harrod J, 1995, 'Labor, management and industrial relations: themes and issues in international perspective', in Industrialization and labour relations: contemporary research in seven countries, edn. Original, ILR Press, Ithaca, New York
1995
Frenkel SJ, 1995, 'Workplace relations in the global corporation: a comparative analysis of subsidiaries in Malaysia and Taiwan', in Industrialization and labour relations: contemporary research in seven countries, edn. Original, ILR Press, Ithaca, New York
1995
Conference Presentations
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Guan X; Frenkel SJ, 2017, 'How perceptions of training impact employee performance: evidence from two Chinese manufacturing firms', Vol. 48, pp. 163 - 183, presented at 2017 Annual Academy of Management Meeting, Atlanta, 04 August 2017 - 08 August 2018, http://dx.doi.org/10.1108/PR-05-2017-0141
2017
Guan X; Frenkel SJ, 2017, 'Explaining supervisor-subordinate guanxi and subordinate performance through a conservation of resources lens', presented at 2017 Annual Meeting of the Academy of Management, Atlanta, 04 August 2017 - 08 August 2017, http://dx.doi.org/10.1177/0018726718813718
2017
Groth M; Goodwin RE; Frenkel SJ, 2009, 'Examining the relationship between emotional labor, work context, and employee outcomes', presented at Society for Industrial and Organizational Psychology 2009, New Orleans, USA
2009
Groth M; Frenkel SJ, 2007, 'Forced to smile: The effects of emotional labor of call center employees on performance and absenteeism', presented at Society for Industrial and Organizational Psychology 2007, New York, NY, USA
2007
Groth M; Frenkel SJ, 2007, 'Emotional labor, well-being and performance among front-line call center workers', presented at Academy of Management Meetings, Philadelphia, PA, USA
2007
Books
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Frenkel S; Sydow J, 2011, Institutional conditions for organizing decent work in global production networks, http://dx.doi.org/10.4324/9780203828892
2011
Wallace CM; Frenkel SJ; Orlitzky M, 2005, The Australian Call Centre Industry-Work Practices, Human Resource Management and Institutional Pressures: National Benchmarking Report- February 2005, Original, AGSM/Hallis, Sydney, Australia
2005
Frenkel SJ, 2001, Globalization and employment relations systems: Trends and strategies for the future, Original, International Labour Organization, Geneva
2001
Carlopio J; Frenkel SJ, 2001, Managing organizational change, Original, International Labour Organization, Geneva
2001
Frenkel SJ; Korczynski M; Shire KA; Tam M, 1999, On the Front Line, Cornell University Press, http://dx.doi.org/10.7591/9781501724220
1999
Frenkel SJ; Korcynski M; Shire K; Tam M, 1999, On the Front Line - Organization of Work in the Information Economy, Original, Cornell University Press, Ithaca
1999
Tam M; Frenkel SJ; Korcynski M, 1999, The Relationship Between Work Values, Job Characterisations and Contextual Factors in Three Advanced Settings (CCC Working Paper No. 096), Original, Centre for Corporate Change, AGSM, Sydney
1999
Conference Papers
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Frenkel SJ; Orlitzky M; Wallace CM, 2005, 'Accounting for Absence from Work in Australian Call Centres: Re-enter Human Relations Theory?', in Accounting for Absence from Work in Australian Call Centres: Re-enter Human Relations Theory?, International Human Resource Conference Proceedings 2005., presented at International Human Resource Conference Proceedings 2005.
2005
Frenkel SJ, 1988, 'Australian Employers in the Shadow of the Labor Accords', in Industrial Relations: A Journal of Economy and Society, pp. 166 - 179, http://dx.doi.org/10.1111/j.1468-232X.1988.tb00999.x
1988
Reports
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Frenkel SJ; Bolen T; Wilcox TP, 1995, Measuring workplace performance, Australian Government Publishing Service, Canberra, Role models for change: case studies in productivity, performance and employee involvement, Original
1995

New forms of work organization, Human Resource Managers: their role, identity and power, Comparative Analysis of patterns of management-work relations in call centres, Knowledge work and designing for innovation, Globalization and work

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