Review of the Waterloo Human Services Action Plan

Project Short Title

Waterloo HSAP

Collaborators

Associate Professor Margo Barr, Associate Professor Fiona Haigh, Dr Cathy O'Callaghan, Margaret Williamson and Katherine Meikle

Project Rationale

The Waterloo Human Services Collaborative Group (including two Waterloo Coordination Groups) has been established to assist with engagement, planning and coordinated responses by human services agencies to the Waterloo community, in advance of the Waterloo Estate redevelopment, to address the current and future needs of the Waterloo community.

The Waterloo Human Services Coordination Group developed a draft Waterloo Services Action Plan in late 2021. The plan includes six priority areas:

(1) Improved safety,

(2) Improved health and wellbeing,

(3) Improved communication and consultation and community participation,

(4) Improved customer service.

(5) Improved service integration and service accessibility for all service users, and

(6) Improved responses to systemic issues (and accountability) on an ongoing basis. 

At the 17 December 2021 meeting of the Waterloo Human Service Collaborative Group, the Co-Chairs briefly proposed a review of the Waterloo Human Services Action Plan.

Project Aim/s

The review of the Waterloo Human Services Action Plan (the Plan) aims to be better understand the:

•            The functioning and partnerships of the Waterloo Human Services Collaborative (WHSC) Group and
              the two Waterloo Coordination Groups

•            The current status of the processes and implementation of the plan and

•            The impact of the plan

Project Design and Method

The review will:

• Develop a program logic model for the plan
• Review and report on the functioning and partnerships of the Waterloo Human Services Collaborative Group
• Review and report on the processes and implementation of the Action plan
• Conduct the baseline phase of the Waterloo Outcomes Tenant Survey (WOTS) baseline. 

Contact

Associate Professor Margo Barr Phone: 02 9065 6041 Email: margo.barr@unsw.edu.au

Key Partners

NSW Department of Communities and Justice

Funding

NSW Department of Communities and Justice