Making Referrals to Older Person Mediation Services

This resource aims to help New South Wales practitioners to understand the mediation process, assess whether an older person’s needs might be relevant for mediation and refer to mediation services.

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Tips for Practitioners: Making Referrals to Older Person Mediation Services 

Disputes are a part of life and sometimes professional assistance can help. Mediation is one approach to help resolve disputes. This guide aims to help New South Wales practitioners to understand the mediation process, assess whether an older person’s needs might be relevant for mediation and refer to mediation services. This includes those mediation services specifically aimed to assist older people (sometimes termed ‘elder mediation’ or ‘older person- centred mediation’).