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Improved processes provide businesses with superior outcomes. No matter how established the business and processes are, there can still be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.
By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.
Defining customer values, process, process structures followed by two workshops to practice process structures.
Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.
Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.
Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on business process re-engineering/redesign/rearrangement methods and steps. This section includes two workshops to identify business stakeholders and find points for improvement in a process map.
Anyone requiring improvement in their leadership skills, including, but not exclusive to:
Dr Ali Khosravi is a Senior Consultant at Excellencers® Co. He completed his PhD at Macquarie University, Sydney, and has led more than 30 major business improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a $2 billion oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include business excellence and business process/performance management. He has published articles in international journals such as the Business Process Management Journal and Total Quality Management and Business Excellence Journal.
Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.