Business Process Mapping and Improvement

UNSW graphic yellow


This course currently has no scheduled dates. To express interest in this course or to discuss bespoke options for yourself or your organisation, please submit an expression of interest or contact the Short Courses Team on +61 2 5114 5573 or


3 days

Delivery mode




Standard price


Accelerate your career, learn new skills, and expand your knowledge.

First in Australia for research excellence and impact.

Top 50 in the world. 2020 QS World University Rankings.


Improved processes provide businesses with superior outcomes. No matter how established the business and processes are, there can still be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.

By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

Course content

Business processes vs. business activities

Defining customer values, process, process structures followed by two workshops to practice process structures.

Process illustration and documentation

Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.

Process mapping through Microsoft Visio and SAP/ARIS

Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.

Business improvement methods and steps

Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on business process re-engineering/redesign/rearrangement methods and steps. This section includes two workshops to identify business stakeholders and find points for improvement in a process map.

Learning outcomes

Skills/competencies/knowledge that would be gained through this course:

Who should attend

Anyone requiring improvement in their leadership skills, including, but not exclusive to:

  • senior managers
  • team leaders
  • project and program managers
  • business analysts
  • human resource managers
  • capability managers
  • process managers/analysts
  • business managers
  • infrastructure planners
  • risk analysts and risk managers
  • sustainment and acquisition project managers
  • systems designers/engineers
  • logistic managers
  • knowledge managers
  • contract/procurement managers
  • engineering managers
  • procurement officers
  • ERP managers/analysts




Dr Ali Khosravi 

Dr Ali Khosravi is a Senior Consultant at Excellencers® Co. He completed his PhD at Macquarie University, Sydney, and has led more than 30 major business improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a $2 billion oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include business excellence and business process/performance management. He has published articles in international journals such as the Business Process Management Journal and Total Quality Management and Business Excellence Journal.

Cancellation policy

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.