If you are dissatisfied with UNSW people, activities, services, actions or processes and are seeking a response or resolution then you can make a complaint through one of the channels below.
Where an explicit response or resolution is not sought, the University will treat the matter as feedback to be handled at its discretion. If you wish to provide feedback to the University, you can do so via email: unswfeedback@unsw.edu.au
Student Complaints
For current students at UNSW who wish to make a complaint about their student experience, including their studies, student life, UNSW staff, the University or the University environment.
Staff Complaints
For any UNSW staff who wish to make an informal or formal complaint about the conduct of another staff member, discrimination, harassment, bullying, workplace safety issues or the application of University policies and procedures.
Report Sexual Harassment,
Assault and Misconduct
Anyone can report an incident of sexual misconduct including sexual assault or harassment, whether you have been directly affected, are a witness to an incident or a support person. Reports can be made anonymously and will remain confidential unless specifically stated by the person reporting.
Research Complaints
Anyone can report concerns about the way research is conducted, or the results of published research at UNSW. Reports can be made anonymously and will remain confidential unless specifically stated by the person reporting.
Report Wrongdoing
Wrongdoing includes fraud, corruption, maladministration, serious waste of funds as well as other criminal conduct. The University recognises the valuable contribution made by those who report wrongdoing and encourages those who are aware of, or suspect it, to speak up. Reports can be made anonymously and will remain confidential though our third party whistleblowing service.
The University will maintain a record of all formal complaints on the complaints management system, at all stages of the complaints handling process. Records may also be kept of local level complaints.
The University respects the wishes of those wanting to remain anonymous. Please keep in mind however, the University’s ability to investigate an anonymous complaint may be limited.
For information please see the Complaints Management Procedure and the Complaints Management Policy.