Your zID & password

Manage your university zID account and ensure secure access to all your digital resources.
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A hand reaches for a digital padlock hovering above a data visualisation.

Your zID and password provide secure access to all your UNSW digital resources and services. Remember, for added security, use a strong passphrase – one that is complex and difficult to guess.

Identity Manager self-service

The Identity Manager self-service portal allows students and staff to activate their account for the first time and manage their zID password in the future.

Important: To access all features of the self-service portal, please make sure your myUNSW profile includes either a personal email address or mobile phone number.

Click here to enter the Identity Manager portal or use one of these features to jump in directly:
Change your password
Changing your password or passphrase helps protect your accounts from unauthorised access, especially if you suspect it has been compromised or you feel it is weak or easy to guess.

Forgot your password?
If you’ve forgotten your password or passphrase, use this feature.

Unlock your account
If you know your password but have entered it incorrectly too many times, use this feature to unlock your account.

Are you new here?
If you are about to start working or studying at UNSW, use this feature to activate your zID account. Have your UAC application number or zID handy.

Help and FAQs

  • Within the UNSW Identity Manager self-service portal, please use the Are you new here feature.

  • Please allow up to 10 minutes for your new zID password to be replicated and synchronised across UNSW systems. Remember to update your password on your other mobile devices.
     

  • If you have forgotten your password, or it has expired, you will need to use the Forgot your password feature. You may have to use another device to access Identity Manager. 

    Complete the information requested and indicate whether you’d like to receive a one-time passcode by email to your personal email address or SMS to your mobile phone. Once you receive the one-time passcode, you can use it to continue with the steps to create a new password.

    Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile.

  • If you enter an incorrect zID password too many times, your zID account will be locked. When creating/changing your password remember to update your password on your other mobile devices as well.

    Within Identity Manager, use the Unlock your account feature. Complete the information requested and indicate whether you’d like to receive a one-time passcode via your personal email address or SMS via your mobile phone. Once you receive the one-time passcode, you can use it continue with the steps to unlock your account.

    Important: Please ensure that you have registered a personal email address or mobile phone number in your myUNSW profile.

  • Your registered personal email address or mobile phone number is initially based on the details you provided with your application to the University.  Follow these steps to check or update your details in myUNSW:

    1. Login to myUNSW 
    2. Select My Profile tab 
    3. Using the Personal Details link on the left-hand side panel, update either:
      a) Your email address. You must have a personal email address defined for Email Type Home.
      b) Your Phone number. You must have a Mobile number defined. 
    4. Click Save.

  • No. One of the password conditions is that you cannot re-use any of your last 10 passwords or create one highly similar. When using the Identity Manager self-service portal it will advise you of required password conditions. 

  • No. UNSW Identity Manager is used to reset the password for your zID only.

  • Contact us for further assistance.