Student complaints
Learn how to raise a concern and what happens next.
What is a student complaint?
A complaint is any type of problem, concern or grievance about your studies at UNSW Bengaluru, student life, the University or the University environment.
You may be able to resolve your concern yourself by speaking with the person or area involved. If the issue cannot be resolved, you can make a formal complaint.
You can complain anonymously or on someone else's behalf. You are protected from retaliation or reprisal when making a complaint, and all complaints are handled confidentially in line with relevant legislation. Full guidance is set out in the Grievance Redressal Policy.
Pathways to a resolution
- We encourage you to raise your concerns with the respondent informally first. In most cases, concerns can be simply and quickly resolved by raising them directly with the person or area responsible.
- If the matter cannot be resolved, please contact a member of staff from Academic Operations or Student Affairs, or email student-complaint-bengaluru@unsw.edu.au to seek advice.
- If the matter still cannot be resolved, please lodge a formal complaint at student-complaint-bengaluru@unsw.edu.au.
We will acknowledge your complaint within 10 business days and work towards a fair resolution within a reasonable timeframe.
How to write a formal complaint
1. Provide context
- What is your complaint about?
- Does it involve a staff member, a course, an assessment or a service provided?
2. Provide reasoning
- Why is the decision or action you are complaining about unfair or wrong?
- Does it break any UNSW Bengaluru codes or policies?
3. Provide a solution
- What outcome are you seeking?
- What would resolve your complaint?
At any point during the complaint process, if you are not satisfied with the outcome, you can appeal to regulatory bodies of India .
Support is available
Students have access to support throughout the complaints process. The UNSW Bengaluru Academic Operations and Student Affair staff can provide guidance and connect students with relevant support and advocacy services.
UNSW Bengaluru student representatives may also be able to provide independent support and advocacy. Email student-complaint-bengaluru@unsw.edu.au for more information.
See also
Have a question?
Contact us for advice on all things UNSW Bengaluru, including faculty-specific questions, essential services, support and development. We’re here to help at BengaluruStudentHub@unsw.edu.au.