Lecture recordings and Moodle support

Support for educational technologies

Lecture recordings support

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Your guide to online learning and Educational Technology (EdTech)

Studying online is simple when you know where to start. Here's everything you need to access Moodle, EdTech tools and Echo360, so you can stay connected to your courses and make the most of your study time.

Whether you’re starting out or want tips to study smarter, this page gives you the quick answers, handy links and contacts you need to stay on track.

See also

Moodle support

Find all your course content, activities, quizzes and assessments on Moodle, UNSW Bengaluru's learning management system for online and blended courses.

Accessing moodle

Get help with Moodle login, accessing your course, timeouts, logging out and system requirements.

Assessments and online quizzes

Get help with assignments and quizzes, including viewing rubrics, submitting work, uploading files, using Turnitin and checking marks.

Moodle troubleshooting

For any non-technical issues with your Moodle course, contact your lecturer first. For technical issues, support is available from Bengaluru Student Hub.

Before reaching out, try these quick troubleshooting steps:

Wait and try the action again later.
Log out of Moodle, then log back in.
Switch to a different browser (see system requirements for supported browsers).
Close other programs that may be slowing your computer down.
Restart or reboot your computer.
Try using a different computer.
Check that your login credentials work in myUNSW.
Confirm your enrolments in myUNSW. If you recently changed your enrolments, allow at least 48 hours before accessing your Moodle courses.

If you’re having trouble logging in, here are a few things to check before reaching out for help:

Check your zID and zPass
In the USER ID field, ensure that you have typed a "z" before your student number. (Eg. z1234567)
Your PASSWORD (your zPass) is case-sensitive. Check on your keyboard if Caps Lock is on or off.
Perform the captcha task (if prompted)

Are you enrolled?
You’ll only get Moodle access if you’ve accepted your offer and have an active program record.

Just enrolled or made changes?
If you recently accepted your offer, changed programs, or updated enrolments, it can take up to 2 working days for access to update.
Still can’t log in after 2 days? Contact Bengaluru Student Hub.

Graduated or discontinued?
You’ll keep Moodle access for up to 90 days after you finish your program.
After that, access can’t be reinstated. The Bengaluru Student Hub can help talk through your options if you still need course materials.

Can’t access other UNSW services either?
Try logging into myUNSW with your zID and zPass.
If that doesn’t work, the Bengaluru IT Service Centre can help fix your login.
You can also check the zID & password page for step-by-step self-help.

Lecture recordings

UNSW has enabled staff to record lectures and share them with you via Echo360.

This system supports your learning by offering:

High-quality audio and video playback
Reliable access to recordings
Engagement tools and analytics to help you study.

How lecture recordings work

All lectures and seminars in Lecture Recordings+ enabled venues are automatically recorded, unless your instructor chooses to opt out.
Lecture recordings can be accessed via your Moodle course, where you’ll also find tools such as bookmarks and notes to make studying easier.

Lecture recordings are designed to support your learning, not replace attendance. They’re there to help you replay, review and reinforce what you’ve learned, as well as catch up if illness or other issues stop you from attending.

Most lecturers expect you to attend in person unless you’re a distance student. That’s because some aspects of learning simply can’t be captured in a recording, such as:

Live demonstrations, videos, or annotated slides.
Group discussions, problem-solving, or interactive tasks.
Content that prepares you for tutorials, labs, or practical sessions.
Quizzes or in-class activities that rely on real-time participation.
The opportunity for your lecturer to check your progress and give feedback.
There are educational and personal advantages to being in the room, such as:

Collaboration – Meet classmates, share ideas, and build friendships.
Building a routine – Regular time slots help you stay consistent with study.
Using study tools – Ask questions via the Discussions panel without interrupting.
Clarity – Ask your lecturer what you’d miss if you only watched the recording.

💡 Tip: It doesn’t have to be one or the other! Attending lectures and using recordings for review is the best way to maximise your learning.
Recordings are especially useful for:

Exam revision and review of complex topics
Working at your own pace
Revisiting sections you missed or didn’t fully grasp
Taking more detailed notes after class
Checking content before approaching your lecturer with questions.

If you can’t attend:

Set a weekly routine for listening
Watch the whole recording at least once, pausing to take notes and bookmark key points
Engage with your peers and lecturers through the Discussions panel

If you’re studying off campus:

Join in by responding to lecture questions
Use online discussion forums to stay connected
Treat recordings as part of your weekly schedule, not something to binge later

⚠️ Be careful: Falling behind is easy and hard to recover from. Recordings are just one part of your course, so keeping up week-by-week is vital.

Common problems and how to fix them

If you can’t access UNSW Lecture Recordings+ or something isn’t working as expected, the issue may be service-wide, Wi-Fi related or specific to your device. Here’s how to troubleshoot.

If both staff and students can’t access Lecture Recordings+ (or the service isn’t working properly), it’s likely a system-wide problem.

Contact the IT Service Centre:

The IT Service Centre will investigate and alert the Ed Tech Support team if needed.
Lecture Recordings+ requires a stable internet connection to download slides, answer interactive questions, and save notes.

At the start of lectures, many students connect to the Wi-Fi at once. This may cause temporary slowdowns, but it usually resolves in a few minutes.
If the problem continues, contact the IT Service Centre for help.
There may be occasions where the issue is with your own laptop, tablet or phone. Common causes include:

Corrupted browser cache.
Security software blocking access.
Other device settings.

What to do:

Try a different web browser.
If it still doesn’t work, you may need help from an external IT professional.
If the link is missing, it may be due to:

Lectures are not held in an Echo-enabled venue.
Your instructor has opted out of recordings or chosen not to make them available.
The link hasn’t been added to your Moodle course yet.

👉 If you’re unsure, check with your Lecturer-in-charge or instructor to confirm if LR+ will be used in your course.
If you see the Echo360 link in Moodle but the content won’t play or download:

Clear your browser cache and make sure your browser is up to date.
Try another browser as a quick workaround.

👉 If the issue continues, contact the IT Service Centre with these details:

Your course ID
The error message
Your browser and version

Have a question?

Contact us for advice on all things UNSW Bengaluru, including faculty-specific questions, essential services, support and development. We’re here to help at BengaluruStudentHub@unsw.edu.au.