MyIT
⚠️ Planned myUNSW and Student Information System (SiMs) outage

Starts: Friday, 27 March 2026, 5.00pm AEDT 
Ends: Sunday, 29 March 2026, 11.59pm AEDT

SiMs, myUNSW, Accept Online, Apply Online, Astra and any integrations with each of these systems will be unavailable during the outage.

Students should view the student website to understand if this impacts your student services or key enrolment dates.

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What do you need help with?

All support
Connect to Wi-Fi
Enjoy fast, secure Wi-Fi on UNSW campuses via Eduroam, available to staff, students, and alumni.

Your zID & password
Your zID grants access to various services. Learn how to change your password and secure your account.

Multi-Factor Authentication
Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.

Access your Outlook email
UNSW's email services are available to all staff and enrolled students for seamless communication.

Technology support

All support

Getting started

How to get started at UNSW. Find all the information you need to start your journey at UNSW.

Study or work remotely

As part of our commitment to supporting your remote work and study needs, explore valuable resources to set yourself up for success from anywhere, anytime.

Staff resources

Discover essential IT staff resources at UNSW, including tools, support services, training and guidelines. Access everything you need in one place at UNSW IT.

Student resources

UNSW IT Student resources offer support and tools for remote learning and study including software access and technical assistance. Explore our guides and services.

Need to ask for help?

Get assistance with a technical issue by raising a service ticket to get help from our IT support team.
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Students on campus looking at a laptop

Power up your performance

Students on campus looking at a laptop
Microsoft Office 365
Microsoft 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.
Adobe
Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.
Copilot
Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.
Keeping you secure
UNSW is focused on safeguarding digital systems and data from cyber threats, including hacking, malware and data breaches.

Innovation at UNSW

Discover more

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem
To create a ticket for help with an IT issue, submit your details through the support portal.

Need urgent help?
For urgent IT matters call us.
Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)
Visit us
Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)
  • UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map)