Delivery Owner
Delivery owners are the operational owner of day-to-day support and maintenance of the service and/or system. They may be a manager of a team who looks after a portfolio of IT systems.
Roles and responsibilities
The Delivery owner is responsible for the day-to-day function of a specific service or system and works closely with the Service Owner.
Responsible for:
- Managing changes to the system and controlled release management
- Supporting the Business Owner in identifying and mitigating Cyber Security Risk and Responsible for applying cyber security technical controls
- Supporting Business Operations Owner in the design and implementation of End user support, documentation and training where necessary
- Organising response and resolution to service incidents within Service Level Agreements
- Managing major incidents and undertaking Post Incident Reviews (PIRs)
- Ensuring that data is being managed responsibly and in compliance with UNSW Data Governance Policies and Standards
- Maintaining the service record in the IT Service Management system
- Preventative Maintenance Plans and ongoing execution of the plan including technology stack patching
Some Delivery Owners may also have delegated responsibility for managing resources contributing to delivering the service (for example, technical developers).
- Identification and assessment of service risks and associated actions and escalation where necessary
- Application of relevant updates or fixes to software systems to address security vulnerabilitiesDisaster Recovery planning and annual testing for Critical Systems
- Supporting service lifecycle key milestones
- Implementing and operating service monitoring. Responsible for managing response to service monitoring events
- Reviewing Service Management Pack (SMP) annually
- Key technical documentation being produced and maintained: as a minimum high-level solution architecture and high-level integration documentation
- Managing privileged access – adding, removing and reviewing privileged access users
- Supporting the Service Owner with reporting on vendor performance.
More information
For further information and supporting policies please view:
Explore our other Service Management roles
Do you have a question?
Email your question to Itservicecentre@unsw.edu.au and our team will get back to you.