Business Operations Owner

The Business Operations Owner role focuses on business responsibilities and the support of end-users. Typically they will report into the Business Owner and for large enterprise systems they may be the manager of a team who manage or provide support for business processes.

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Roles and responsibilities

The Business Operations owner undertakes day-to-day business responsibilities on behalf of the Business Owner, which includes the support of end-users of the service.

This is different from the Service Owner and Delivery Owner, which are roles focus on the support and maintenance of the service technology.

Responsible for:

Providing business resources for UAT and communicating with key stakeholders to support system changes
Supporting Business Owner in identifying and mitigating Cyber Security risks
Provision of end user support, training and documentation
Managing business resources that contribute to the delivery of the service and/or system
Supporting the Service Owner and Delivery Owner where necessary to resolve incidents
Management and compliance of data in line with UNSW Data Governance Policies and Standards
Supporting preventative maintenance by providing business resources for UAT and communicating with stakeholders
Identifying and assessing service risks and associated actions plans
Supporting Service Owner where necessary in the application of critical patches
Creation of Business Continuity Plan
Annual review of user access, ensuring the principle of least privilege
Providing business requirements for the Service Lifecycle and roadmap as well as vendor and contract management