Business Owner
In UNSW, the Business owner role will typically be a senior staff member within a Division or Faculty who is accountable for the business capabilities and processes supported by the IT system.
Roles and responsibilities
Business Owners are accountable for business capabilities being supported by the system and/or technology and work closely with the Service Owner. Business Owners own the business outcomes that are delivered by the system and play a strategic role in defining the vision and communicating with key stakeholders.
Responsible for:
- Signing off on annual user access reviews
- Provision of business strategy and requirements for Service Lifecycle and roadmap
Accountable for:
- Identifying and assessing service risks
- Managing Cyber and security risks
- Compliance with UNSW Data Governance policies and standards
- Business Continuity plan
- Appropriate user access and ongoing review of access ensuring the principle of least privilege
- Approval of required planned service outages
- Advocate for the service and secure funding for major change projects (for example, changing a system that contributes to the delivery of the service)
- Provision of business strategy and requirements for Service Lifecycle and roadmap
More information
For further information and supporting policies please view:
Explore our other Service Management roles
Do you have a question?
Email your question to Itservicecentre@unsw.edu.au and our team will get back to you.