Suzanne Chan-Serafin

Associate Professor

Suzanne Chan-Serafin is Associate Professor of Organizational Behavior in the School of Management and Governance at the UNSW Business School, UNSW.

She received her Ph.D. in Organizational Behavior from Tulane University. Before entering academia, Suzanne worked as an auditor and accountant for several years, specializing in manufacturing and IT industries and passed the American Institute of Certified Public Accountants (AICPA) examinations.

She has taught organizational behavior, ethics and communication, career management, and teams foundations at the undergraduate, Master of Commerce and/or MBA levels. Suzanne's research on moral and diversity issues in the workplace and worker safety training, mediation) has been published, amongst others, in the American Journal of Public Health, Journal of Applied Psychology, Journal of Business Ethics, Human Relations and Organization Science. Her research also has appeared in media outlets such as the Australian Financial Review, CNN, and National Public Radio.

Research Grants:

  • 2010-2012: Co-Chief Investigator of the Australian Research Council Discovery Project Grant, received for 'The high cost of bad bosses: Reactions of employees, co-workers, and employees' partners to abusive supervision', AU$200,000 

Research Interests:

  • Ethical decision-making
  • Diversity issues in the workplace
  • Conflict resolution - mediation
  • Worker safety intervention

 

publications

Conference Papers
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Chan-Serafin S; Sanders K; Wang LN, 2019, 'The adoption of HR Practices for victims of Intimate Partner Violence: A gender perspective.', Boston, USA, presented at Academy of Management, Boston, USA, 08 August 2019 - 11 August 2019, https://journals.aom.org/doi/abs/10.5465/AMBPP.2019.11825symposium
2019
Chan-Serafin S; Wang L; Wang LN, 2019, 'The role of positive emotion expression on perceived warmth and competence of women and men at work.', in The Role of Positive Emotion Expression on Perceived Warmth and Competence of Women and Men at Work, Boston, USA, presented at Academy of Management, Boston, USA, 07 August 2019 - 11 August 2019, https://journals.aom.org/doi/abs/10.5465/AMBPP.2019.16227abstract
2019
Kim S; Chan-Serafin S; Yu K, 2015, 'An empirical examination of ethnicity-based workplace discrimination in Australia', in An empirical examination of ethnicity-based workplace discrimination in Australia, ANZAM, presented at ANZAM, 01 December 2015 - 04 December 2015
2015
Teo L; Chan-Serafin S, 2013, 'Moral foundations in organizations: Exploring the role of moral concerns and organizational identity on unethical pro-organizational behaviors.', in ANZAM (ed.), Moral foundations in organizations: Exploring the role of moral concerns and organizational identity on unethical pro-organizational behaviors., Australian and New Zealand Academy of Management Conference, Hobart, presented at Australian and New Zealand Academy of Management Conference, Hobart, 04 December 2013 - 06 December 2013
2013
Teo L; Chan-Serafin S, 2013, 'Moral diversity and its impact on individuals' ethical decision making in organizations', in N/A (ed.), Moral diversity and its impact on individuals' ethical decision making in organizations, Orlando, FL, presented at Academy of Management, Orlando, FL, 09 August 2013 - 13 August 2013
2013
Teo L; Chan-Serafin S; Minbashian A; Cheng D; Wang L, 2012, 'Hierarchical workplace romance: The role of social judgment and gender on career outcomes.', in Hierarchical workplace romance: The role of social judgment and gender on career outcomes., Academy of Management Conference, Boston, Massachusetts, U.S., presented at Academy of Management Conference, Boston, Massachusetts, U.S., 03 August 2012 - 07 August 2012
2012
Toledano L; Restubog SL; Garcia P; Chan-Serafin S, 2012, 'Third party reactions to supervisor abuse: The roles of perceived responsibility and moral intensity.', in Third party reactions to supervisor abuse: The roles of perceived responsibility and moral intensity., Academy of Management Conference, Boston, Massachusetts, U.S., presented at Academy of Management Conference, Boston, Massachusetts, U.S., 03 August 2012 - 07 August 2012
2012
Tenbrunsel A; Smith-Crowe K; Chan-Serafin S; Brief AP, 2011, 'The "ethics" fix: When formal systems make a difference', in Journal of Business Ethics, San Antonio, Texas, pp. 1 - 11, presented at 71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011, San Antonio, Texas, 12 August 2011 - 16 August 2011, http://dx.doi.org/10.1007/s10551-013-2022-6
2011
Chan-Serafin S, 2010, 'Going down the slippery slope: A preliminary process model of organisational lying.', in Going down the slippery slope: A preliminary process model of organisational lying., International Congress of Applied Psychology 2010, Melbourne, presented at International Congress of Applied Psychology 2010, Melbourne, 11 July 2010 - 16 July 2010
2010
Wall Jnr JA; Chan-Serafin S; Zarankin T, 2010, 'Do mediators walk their talk in civil cases?', in IACM 23rd Annual Conference, International Association for Conflict Management 2010, Boston, MA, presented at International Association for Conflict Management 2010, Boston, MA, http://ssrn.com/abstract=1615213
2010
Wall Jnr JA; Chan-Serafin S, 2010, 'Inside the black box: Processes and precursors of agreements in civil case mediations', in Inside the black box: Processes and precursors of agreements in civil case mediations, International Association for Conflict Management 2010, Boston, MA, presented at International Association for Conflict Management 2010, Boston, MA
2010
Wang L; Chan-Serafin S, 2010, 'Lovable fool or competent jerk: How gender influences judgments of other's smile.', in Lovable fool or competent jerk: How gender influences judgments of other's smile., Expert Meeting on the "Big Two" Conference, Nuremberg, Germany, presented at Expert Meeting on the "Big Two" Conference, Nuremberg, Germany
2010
Chan-Serafin S, 2009, 'Weaving a tangled web of lies: How lying escalates and diffuses in organizations.', in Weaving a tangled web of lies: How lying escalates and diffuses in organizations., Academy of Management 2009 Annual Meeting, Chicago, presented at Academy of Management 2009 Annual Meeting, Chicago, 08 August 2009 - 13 August 2009
2009
Burke M; Salvador R; Chan-Serafin S; Smith A; Smith-Crowe K; Sonesh S, 2009, 'The Dread Factor: How hazards and safety training influence training outcomes.', in JOURNAL OF APPLIED PSYCHOLOGY, AMER PSYCHOLOGICAL ASSOC, Chicago, pp. 46 - 70, presented at Academy of Management 2009 Annual Meeting, Chicago, 08 August 2009 - 13 August 2009, http://dx.doi.org/10.1037/a0021838
2009
Smith-Crowe K; Umphress E; Brief AP; Chan-Serafin S; Tenbrunsel A, 2008, 'The Effects of Employee Accountability to Corrupt Authority Figures.', in The Effects of Employee Accountability to Corrupt Authority Figures., Society for Industrial and Organizational Psychology 2008, San Francisco, presented at Society for Industrial and Organizational Psychology 2008, San Francisco
2008
Salvador R; Smith-Crowe K; Chan-Serafin S; Brief AP, 2007, 'Religious identity and destructive conformity.', in Religious identity and destructive conformity., Academy of Management 2007 Annual Meeting: Doing Well By Doing Good, Philadelphia, Pennsylvania, presented at Academy of Management 2007 Annual Meeting: Doing Well By Doing Good, Philadelphia, Pennsylvania, 03 August 2007 - 08 August 2007
2007
Chan-Serafin S; Smith-Crowe K; Brief AP; Tenbrunsel A, 2006, 'When Good Eggs Go Bad: Conscientious Deviants.', in When Good Eggs Go Bad: Conscientious Deviants., Academy of Management Conference, Atlanta, GA, USA, presented at Academy of Management Conference, Atlanta, GA, USA, 11 August 2006 - 16 August 2006
2006
Burke M; Chan-Serafin S; Salvador R; Sarpy S; Smith A; Maurizio A, 2005, 'The effects of national culture and organizational climate on safety and health training', in The effects of national culture and organizational climate on safety and health training, Society for Industrial and Organizational Psychology 2005, Los Angeles, CA, USA, presented at Society for Industrial and Organizational Psychology 2005, Los Angeles, CA, USA
2005
Burke M; Sarpy S; Smith-Crowe K; Chan-Serafin S; islam G; Salvador R, 2005, 'Cumulative study of the impact of occupational safety and health training interventions on worker knowledge, performance, and outcomes.', in Cumulative study of the impact of occupational safety and health training interventions on worker knowledge, performance, and outcomes., American Public Health Association, Philadelphia, PA, presented at American Public Health Association, Philadelphia, PA
2005
Chan-Serafin S; Smith-Crowe K; Tenbrunsel A; Brief AP; Umphress E, 2005, 'What you can’t see can hurt you: An examination of the ethical infrastructure of organizations.', in What you can’t see can hurt you: An examination of the ethical infrastructure of organizations., Academy of Management Conference, Honolulu, HI, USA, presented at Academy of Management Conference, Honolulu, HI, USA, 05 August 2005 - 10 August 2005
2005
Chan-Serafin S; Bradley J; Brief AP; Baskerville M, 2005, 'Sex as a tool: Does utilizing sexuality at work work?', in Sex as a tool: Does utilizing sexuality at work work?, Academy of Management Conference, Honolulu, HI, USA, presented at Academy of Management Conference, Honolulu, HI, USA, 05 August 2005 - 10 August 2005
2005
Chan-Serafin S; Wall Jnr JA, 2004, 'Tripartite mediation.', in Tripartite mediation., International Association for Conflict Management 2004, Pittsburgh PA, presented at International Association for Conflict Management 2004, Pittsburgh PA
2004
Burke M; Sarpy S; Smith-Crowe K; Chan-Serafin S; islam G; Salvador R, 2003, 'A cumulative study of the effectiveness of worker health and safety training', in A cumulative study of the effectiveness of worker health and safety training, National Occupational Resaerch Agenda; National Institute of Occupational Safety and Health, Arlington, VA, presented at National Occupational Resaerch Agenda; National Institute of Occupational Safety and Health, Arlington, VA
2003
Burke M; Sarpy S; Smith-Crowe K; Chan-Serafin S; Salvador R; islam G, 2003, 'The effectiveness of worker health and safety training: Preliminary meta-analytic results.', in The effectiveness of worker health and safety training: Preliminary meta-analytic results., Work, Stress, and Health: New Challenges in a Changing Workplace Conference sponsored by the American Psychological Association and the National Institute of Occupational Safety and Health, Toronto, Canada, presented at Work, Stress, and Health: New Challenges in a Changing Workplace Conference sponsored by the American Psychological Association and the National Institute of Occupational Safety and Health, Toronto, Canada
2003
Deitch ED; Brief AP; Barsky A; Butz RM; Chan-Serafin S; Bradley J, 2003, 'Subtle yet significant: Everyday racial discrimination in the workplace.', in Subtle yet significant: Everyday racial discrimination in the workplace., Society for Industrial and Organizational Psychology 2003, Orlando, FL, presented at Society for Industrial and Organizational Psychology 2003, Orlando, FL
2003
Smith-Crowe K; Umphress E; Brief AP; Tenbrunsel A; Chan-Serafin S, 2003, 'Social dominance orientation and accountability: A field study of corporate corruption.', in Social dominance orientation and accountability: A field study of corporate corruption., 63rd Annual Meeting of the Academy of Management, Briarcliff Manor, NY, presented at 63rd Annual Meeting of the Academy of Management, Seattle, Washington, USA, 01 August 2003 - 06 August 2003
2003
Journal articles
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Chan-Serafin S; Teo L; Minbashian A; Cheng D; Wang L, 2017, 'The perils of dating your boss: The role of hierarchical workplace romance and sex on evaluators’ career advancement decisions for lower status romance participants', Journal of Social and Personal Relationships, vol. 34, pp. 309 - 333, http://dx.doi.org/10.1177/0265407516635285
2017
Smith-Crowe K; Tenbrunsel A; Chan-Serafin S; Brief AP; Umphress EE; Joseph, J, 2015, 'The ethics fix: When formal systems make a difference.', Journal of Business Ethics, vol. 131, pp. 791 - 801, http://dx.doi.org/10.1007/s10551-013-2022-6
2015
Wall JA; Chan-Serafin S, 2014, 'Friendly Persuasion in Civil Case Mediations', Conflict Resolution Quarterly, vol. 31, pp. 285 - 303, http://dx.doi.org/10.1002/crq.21092
2014
Chan-Serafin S; Brief AP; George J, 2013, 'How Does Religion Matter and Why? Religion and the Organizational Sciences', Organization Science, vol. 24, pp. 1585 - 1600, http://dx.doi.org/10.1287/orsc.1120.0797
2013
Wall Jr J; Dunne T; Chan-Serafin S, 2012, 'The effects of neutral, evaluative, and pressing mediation strategies.', Conflict Resolution Quarterly, vol. 29, pp. 127 - 150, http://dx.doi.org/10.1002/crq.20043
2012
Burke M; Salvador R; Smith-Crowe K; Chan-Serafin S; Smith A; Sonesh S, 2011, 'The dread factor: How hazards and safety training influence learning and performance.', Journal of Applied Psychology, vol. 96, pp. 46 - 70, http://dx.doi.org/10.1037/a0021838
2011
Wall Jnr JA; Chan-Serafin S; Dunne T, 2011, 'Mediator Pressing Techniques: A Theoretical Model of their Determinants', Group Decision and Negotiation Journal, vol. 21, pp. 601 - 619, http://dx.doi.org/10.1007/s10726-011-9229-7
2011
Wall Jnr JA; Chan-Serafin S, 2010, 'Do mediators walk their talk in civil cases?', Conflict Resolution Quarterly, vol. 28, pp. 3 - 21, http://dx.doi.org/10.1002/crq.20010
2010
Wall Jr J; Chan-Serafin S, 2009, 'Processes in civil case mediations', Conflict Resolution Quarterly, vol. 26, pp. 261 - 291, http://dx.doi.org/10.1002/crq.233
2009
Burke M; Chan-Serafin S; Salvador R; Smith A; Sarpy S, 2008, 'The role of national culture and organizational climate on worker safety training effectiveness.', European Journal of Work and Organizational Psychology, vol. 17, pp. 133 - 152, http://dx.doi.org/10.1080/13594320701307503
2008
Chan-Serafin S; Wall Jnr JA, 2006, 'Tripartite mediation.', Conflict Resolution Quarterly, vol. 24, pp. 71 - 86, http://dx.doi.org/10.1002/crq.158
2006
Burke M; Sarpy S; Smith-Crowe K; Chan-Serafin S; islam G; Salvador R, 2006, 'The relative effectiveness of worker safety and health training methods.', American Journal of Public Health, vol. 96, pp. 315 - 324, http://dx.doi.org/10.2105/AJPH.2004.059840
2006
Deitch ED; Barsky A; Butz RM; Chan-Serafin S; Brief AP; Bradley J, 2003, 'Subtle yet significant: The existence and impact of everyday racial discrimination in the workplace.', Human Relations, vol. 56, pp. 1299 - 1324, http://dx.doi.org/10.1177/00189267035611002
2003
Conference Posters
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Salvador R; Smith-Crowe K; Chan-Serafin S; Brief AP, 2009, 'Hello God, Goodbye Gays: The amplifying role of workplace religious salience.', San Francisco, CA, presented at Association for Psychological Science 21st Annual Convention, San Francisco, CA
2009
Sonesh S; Burke M; Salvador R; Smith A; Chan-Serafin S; Smith-Crowe K, 2009, 'A Meta-Analytic Examination of How Hazards and Safety Training Influence Training Outcomes.', San Juan, Puerto Rico, presented at American Psychological Association: 8th International Conference on Occupational Stress and Health, San Juan, Puerto Rico
2009
Reports
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Wall Jnr JA; Chan-Serafin S, 2009, Dual influence in civil case mediations., The American Bar Association.
2009
Wall Jnr JA; Chan-Serafin S, 2007, Liens in civil-case mediations., The American Bar Association.
2007
Book Chapters
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Chan-Serafin S; Brief AP, 2005, 'When leadership matters and when it does not', in Messick D; Kramer R (ed.), The psychology of leadership: Some new approaches, edn. Original, Lawrence Erlbaum Associates, Mahwah: NJ, pp. 321 - 332
2005