Kaixin (Cathy) Zhang is a PhD candidate at the School of Management and Governance. Her research interests are in the areas of customer mistreatment and emotional labor.
PhD Candidate, UNSW Sydney, since 2022
Master of Pre-Doctoral Business Studies, UNSW Sydney, 2021
Master of Management (Marketing), University of Melbourne, 2020
Bachelor of Environments (Architecture), University of Melbourne, 2016