Social Media Terms of Service

UNSW branded social media accounts are a place for our broad community to ask questions, have discussions and share content related to the University and its work. This community is diverse and global. You can trust you’re engaging with an endorsed UNSW social media page by checking our Social Media Directory or in most cases by simply looking for a blue verified tick  on major social platforms.

Content posted by our community members on our pages or posts is not endorsed by UNSW. UNSW is not responsible for the accuracy of that content. UNSW regularly monitors communities, however, it does not necessarily review every item posted by community members to its accounts or from other accounts where it is tagged or mentioned.

Academic Freedom

UNSW strongly supports freedom of speech, and will protect academic freedom wherever people express their views within the law.  

The opinions expressed by UNSW staff, including those posted on our news websites or official social media channels, should not be taken to represent the views, or endorsement, of the University. These views may not necessarily reflect the views of all staff or students.

To best represent our full community and preserve this academic freedom, UNSW itself does not take a position on political issues but rather is a venue for the debate and discussion of all ideas and a diversity of opinions.

Read our statement on Academic and Intellectual Freedom at UNSW.   

We encourage all members of our community to engage in discussions respectfully on social media, in line with the below rules.

Posting to a UNSW social media account

We welcome your contributions, however we ask that you remain respectful and follow these simple house rules:

  • Please comply with the relevant social media platform’s Terms of Use.
  • Keep contributions suitable for individuals of all ages – social media can be accessed by minors.
  • Do not post things that are offensive or obscene.
  • Please keep your posts polite and respectful – no trolling, abuse, bullying or threats.
  • Keep it ‘on topic’ (all things UNSW) – no spamming or advertising.
  • Don’t post defamatory, fraudulent, deceptive or misleading content, or content that is in violation of other laws or regulations.
  • Don’t violate others’ intellectual property or copyrighted content with your posts.
  • Do not post links to essay writing or other contract cheating services encouraging academic misconduct.

Social media is a place for our community to be open and connected with each other – we encourage you to interact.  To safeguard our followers, comments or posts that do not meet our house rules may be removed and offenders may be blocked from the page without warning, at our discretion. We do not accept any liability for any loss arising out of or in connection with any such removal.

Community Management

If there is an emergency, do not contact us via social media, please contact UNSW Security on 02 9385 6666 or dial triple zero (000).

Official UNSW social media accounts are regularly monitored between 9am-5pm AEST/AEDT on business days (this excludes public holidays and university holidays).

We will aim to respond to questions or enquiries during these times – please be patient, we may not be able to get back to you straight away.

If you want to speak on the phone to someone about a general enquiry:

  • current students should contact The Nucleus on 02 9385 8500
  • future students should contact 1300 864 679
  • for anything else, contact the UNSW Switchboard on 02 9385 1000

Resources and guidance for staff

Staff can access guidance and resources on the use of social media at UNSW on the Brand Website.