Social Media Terms of Service

UNSW branded social media accounts are a place for our broad community to ask questions, have discussions and share content related to the University and its work. This community is diverse and global. You can trust you’re engaging with an endorsed UNSW social media page by checking our  Social Media Directory or in most cases by simply looking for a blue verified tick  on major social platforms.

Content posted by our community members on our pages or posts is not endorsed by UNSW. UNSW is not responsible for the accuracy or substance of that content. UNSW regularly monitors communities, however, it does not necessarily review every item posted by community members to its accounts or from other accounts where it is tagged or mentioned.

Academic Freedom

UNSW strongly supports freedom of speech, and will protect academic freedom wherever people express their views within the law – including comments posted on UNSW managed online communities.  

The opinions expressed by UNSW staff, including those posted on our news websites or official social media channels, should not be taken to represent the views of, or endorsement by, the University. These views may not necessarily reflect the views of all staff or students.

To best represent our entire community and preserve this academic freedom, UNSW itself does not take a position on political issues but rather is a venue for the debate and discussion of all ideas and a diversity of opinions.

Read our Academic Freedom and Freedom of Speech Code of Conduct..

We encourage all members of our community to engage in discussions respectfully on social media, in line with the below rules which have been created to comply with both our commitment to freedom of speech and our duty to foster the wellbeing of students and staff.

Social Media House Rules - Engaging with a UNSW social media account

We welcome contributions to our social media pages (e.g. comments, messages etc) from anyone who would like to engage with us, however we require you follow these simple house rules:

  • Comply with the relevant social media platform’s Terms of Use and Community Standards.
  • Keep contributions suitable for individuals of all ages (social media can be accessed by minors) – swearing, pornography, violence or graphic content etc will be removed.
  • In order to maintain the principles of the Academic Freedom and Freedom of Speech Code of Conduct, we will not delete comments that are shocking or offensive, however trolling, personal attacks, abuse, bullying, humiliation, intimidation, threatening or discriminatory behaviour (e.g. race, gender, sexuality, religion, political beliefs) will not be tolerated.
  • Discussion that is not related to UNSW or to the topic of the post, including but not limited to spam or advertising, will be removed.
  • Don’t post defamatory or fraudulent content, content that’s manipulated with the intention to deceive or mislead or make false representations, or content that is in violation of any other laws.
  • Don’t misuse others’ intellectual property or copyrighted content with your posts.
  • Don’t post links encouraging academic misconduct, including but not limited to, essay writing or other contract cheating services.

Social media is a place for our community to be open and connected with each other – we encourage you to interact.  To safeguard our community, comments or posts that do not meet the above social media house rules may be removed and offenders may be blocked from the page without warning, at our discretion. We do not accept any liability for any loss arising out of or in connection with any such removal.

Community Management

If there is an emergency,  please contact UNSW Security on 02 9385 6666 or dial triple zero (000). Do not contact us via social media.

Official UNSW social media accounts are monitored at regular intervals between 9am-5pm AEST/AEDT on business days (this excludes public holidays and university holidays).

We will aim to respond to questions or enquiries during these times – please be patient, we may not be able to get back to you straight away.

If you want to speak to someone on the phone about a general enquiry:

  • current students should contact The Nucleus on 02 9385 8500
  • future students should contact 1300 864 679
  • any other person should contact the UNSW Switchboard on 02 9385 1000

Resources and guidance for staff

Staff can access guidance and resources on the use of social media at UNSW on the Brand Website.