Social Media Terms of Service

UNSW branded social media accounts are a place for our broad community to ask questions, have discussions and share content related to the University and its work. This community is diverse and global. You can trust you’re engaging with an endorsed UNSW social media page by checking our  Social Media Directory.

Content posted by our community members on our pages or posts is not endorsed by UNSW. UNSW is not responsible for the accuracy or substance of that content. UNSW regularly monitors communities, however, it does not necessarily review every item posted by community members to its accounts or from other accounts where it is tagged or mentioned.

Academic Freedom and Freedom of Speech

UNSW strongly supports freedom of speech and will protect academic freedom in conformity with the UNSW Academic Freedom and Freedom of Speech Code of Conduct

The views and opinions expressed by UNSW staff and students, including those posted on our news websites or official social media channels, should not be understood or assumed to represent the views of, or have the endorsement of the University.

To best reflect our entire community and preserve academic freedom, UNSW does not routinely take a position on political issues but rather encourages the debate and discussion of all ideas and a diversity of opinions.

Read our Academic Freedom and Freedom of Speech Code of Conduct..

We expect all members of our community to engage in discussions respectfully. These Rules, have been created to comply with both our commitment to freedom of speech and academic freedom and our duty to foster the wellbeing of students and staff.

Social Media House Rules - Engaging with a UNSW social media account

Social media is a place for our community to be open and connected with each other – we welcome contributions (comments, messages etc) from our community however, you must comply with the relevant social media platform’s Terms of Use and Community Standards and follow our house rules.

Your contributions will be REMOVED if in our absolute discretion you:

  • post swearing, pornography, violent or abusive content or commentary, offensive or graphic content (contributions can be  viewed by individuals of all ages)
  • engage in trolling, harassment, humiliation, abuse, bullying, intimidation, vilification or other threatening, rude or disrespectful behaviour
  • engage in discriminatory behaviour based on (including but not limited to) race, ethnicity, gender, sexuality, age, religion, or political beliefs
  • defame or threaten to defame others
  • post commentary that is unproductive, irrelevant, incoherent, not related to UNSW or to the topic of the post
  • post content that is or is suspected to be fraudulent, manipulated with the intention to deceive or mislead, includes false representations, or is in violation of any other laws (this includes obvious misinformation or URLs to external sources or videos that may be designed to mislead)
  • post links encouraging or promoting academic misconduct, including but not limited to, plagiarism, collusion, essay writing or other contract cheating services
  • misuse others’ privacy or intellectual property with your posts

Comments or posts that breach the above social media house rules may be removed and offenders may be blocked from the page without warning,. We do not accept any liability for any loss arising out of or in connection with any such removal.

Community Management

If there is an emergency,  please contact UNSW Security on 02 9385 6666 or dial triple zero (000). Do not contact us via social media.

Official UNSW social media accounts are monitored at regular intervals during office hours on business days (this excludes public holidays and university holidays).

We will aim to respond to questions or enquiries during these times – please be patient, we may not be able to get back to you straight away.

If you want to speak to someone on the phone during office hours:

  • current students should call The Nucleus on 02 9385 8500
  • future students should call 1300 864 679
  • any other person should contact the UNSW Switchboard on 02 9385 1000.

Resources and guidance for staff

Staff can access guidance and resources on the use of social media at UNSW on the Brand Website.