Dr Carmen   Leong
Senior Lecturer

Dr Carmen Leong

Business
Sch of Info and Tech

My research interests include digitally enabled strategic transformation in organisations and digital empowerment in social studies. In the past few years, I have conducted case study research in China, Malaysia, Indonesia, Thailand and Germany. I have published in premier IS journals including MIS Quarterly, Journal of Association Information Systems, European Journal of Information Systems and in premier IS conference papers (ICIS, ECIS). I received my PhD degree from The National University of Singapore. Prior to entering academia, I worked in the private and public sectors in Singapore and Malaysia. I was the recipient of NUS President's Graduate Fellowship and was listed in the Top 200 Scholars 2015-2017 AIS Research Ranking. 

 

Phone
+61 2 9385 9466

Publications

  • Book Chapters | 2015
    Dr Carmen Leong
    Leong C, 2015, 'Damai', in Pan S-L (ed.), Managing Organizational Complexities with Digital Enablement in China, edn. Innovation and Knowledge Management, World Scientific Publishing Company, pp. 107 - 123
    Book Chapters | 2013
    Dr Carmen Leong
    Leong C; Pan SL, 2013, 'IT in Supply Chain Management: Batamindo Shipping & Warehouse Pte Ltd', in Pan G (ed.), Dynamics of Governing IT Innovation in Singapore, World Scientific Publishing Company, pp. 243 - 261, http://dx.doi.org/10.1142/9789814417839_0012
    Book Chapters | 2013
    Dr Carmen Leong
    Ramchand A; Leong C, 2013, 'Healthway Medical Group's Clinical Management System', in Pan G (ed.), Dynamics of Governing IT Innovation in Singapore, World Scientific Publishing Company, pp. 263 - 278
  • Journal articles | 2020
    Dr Carmen Leong
    Leong C; Tan FTC; Tan B; Faisal F, 2020, 'The emancipatory potential of digital entrepreneurship: A study of financial technology-driven inclusive growth', Information and Management, pp. 103384 - 103384, http://dx.doi.org/10.1016/j.im.2020.103384
    Journal articles | 2020
    Dr Carmen Leong
    Xiao X; Tan B; Leong C; Tan FTC, 2020, 'Powered by “Qinghuai”: The melding of traditional values and digital entrepreneurship in contemporary China', Information Systems Journal, http://dx.doi.org/10.1111/isj.12301
    Journal articles | 2020
    Dr Carmen Leong
    Leong C; Faik I; Tan FTC; Tan B; Khoo YH, 2020, 'Digital organizing of a global social movement: From connective to collective action', Information and Organization, vol. 30, http://dx.doi.org/10.1016/j.infoandorg.2020.100324
    Journal articles | 2019
    Dr Carmen Leong
    Leong C; Pan SL; Bahri S; Fauzi A, 2019, 'Social media empowerment in social movements: power activation and power accrual in digital activism', European Journal of Information Systems, vol. 28, pp. 173 - 204, http://dx.doi.org/10.1080/0960085X.2018.1512944
    Journal articles | 2019
    Dr Carmen Leong
    Leong C; Pan SL; Leidner DE; Huang JS, 2019, 'Platform leadership: Managing boundaries for the network growth of digital platforms', Journal of the Association for Information Systems, vol. 20, pp. 1531 - 1565, http://dx.doi.org/10.17705/1jais.00577
    Journal articles | 2018
    Dr Carmen Leong
    Tye M; Leong C; Tan FTC; Tan B; Khoo YH, 2018, 'Social media for empowerment in social movements: The case of Malaysia’s grassroots activism', Communications of the Association for Information Systems, vol. 42, pp. 408 - 430, http://dx.doi.org/10.17705/1CAIS.04215
    Journal articles | 2017
    Dr Carmen Leong
    Leong C; Tan B; Xiao X; Tan FTC; Sun Y, 2017, 'Nurturing a FinTech ecosystem: The case of a youth microloan startup in China', International Journal of Information Management, vol. 37, pp. 92 - 97, http://dx.doi.org/10.1016/j.ijinfomgt.2016.11.006
    Journal articles | 2017
    Dr Carmen Leong
    Leong C; Pan SL; Zheng X; Hackney R, 2017, 'Managing User Diversity in ES Pre-Implementation Through Discursive Framing: A Spatiotemporal Analysis', IEEE Transactions on Engineering Management, vol. 64, pp. 415 - 427, http://dx.doi.org/10.1109/TEM.2017.2694430
    Journal articles | 2016
    Dr Carmen Leong
    Leong C; Pan SL; Newell S; Cui L, 2016, 'The emergence of self-organizing e-commerce ecosystems in remote villages of China: A tale of digital empowerment for rural development', MIS Quarterly: Management Information Systems, vol. 40, pp. 475 - 484, http://dx.doi.org/10.25300/MISQ/2016/40.2.11
    Journal articles | 2015
    Dr Carmen Leong
    Leong C; Pan SL; Ractham P; Kaewkitipong L, 2015, 'ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011', Journal of the Association for Information Systems, vol. 16, pp. 174 - 212, http://aisel.aisnet.org/jais/vol16/iss3/1
  • Conference Papers | 2020
    Dr Carmen Leong
    He Y; Tan F; Leong C; Huang J; Junio DRO, 2020, 'The role of intermediaries in smart city development - a tale in national innovation of one country two systems', in 26th Americas Conference on Information Systems, AMCIS 2020, Virtual Conference, presented at 26th Americas Conference on Information Systems, AMCIS 2020, Virtual Conference, 10 August 2020 - 14 August 2020, https://aisel.aisnet.org/amcis2020/global_dev/global_dev/3/
    Conference Papers | 2020
    Dr Carmen Leong
    Guo Z; Leong C; Zhou Y; Lee B; Monson DM, 2020, 'Turning Lemons into Lemonade: Designing Remote Teaching to Foster a Sense of Online Learning Community through Action Design', in Proceedings of the 2020 International Conference on Information Systems (ICIS2020), India, presented at 2020 International Conference on Information Systems (ICIS2020), India, 13 December 2020 - 16 December 2020, https://aisel.aisnet.org/icis2020/digital_learning_env/digital_learning_env/5/
    Conference Papers | 2020
    Dr Carmen Leong
    Leong C; Felix T; Manju A, 2020, 'IS for Good – 10 years to SDG: Where we have been and where we need to go?', India, presented at International Conference on Information Systems (ICIS), India, 13 December 2020 - 16 December 2020, https://aisel.aisnet.org/icis2020/societal_impact/societal_impact/15/
    Conference Papers | 2019
    Dr Carmen Leong
    Tan FTC; Zhang N; Zhu Z; Leong C, 2019, 'Toward smart city services in Beijing: A case study of platform-enabled public-private collaboration', in Ben Dhaou S; Carter L; Gregory M (eds.), Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Association for Computing Machinery (ACM), Melbourne, VIC Australia, pp. 513 - 515, presented at The 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, VIC Australia, 03 April 2019 - 05 April 2019, http://dx.doi.org/10.1145/3326365.3326445
    Conference Papers | 2018
    Dr Carmen Leong
    Muthukannan P; Tan FTC; Tan B; Leong C, 2018, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Dr Carmen Leong
    Kim H; Tan F; Leong C; Kim DD; Ondrus J; Tan B, 2018, 'Value Co-creation in Digital Content Ecosystems: A Study of Hallyu', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), Association for Information Systems (AIS), San Francisco, California, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/governance/Presentations/13/
    Conference Papers | 2018
    Dr Carmen Leong
    Au CH; Tan B; Leong C; Chun Mian G, 2018, 'Disrupting the Disruptor: The Role of IS in Facilitating Second-Mover Advantage', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), Association for Information Systems (AIS), San Francisco, California,, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California,, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/crowd/Presentations/3/
    Conference Papers | 2018
    Dr Carmen Leong
    Goonawardene N; Leong C; Tan H-P, 2018, 'An Action Design Research of a Sensor-Based Elderly Monitoring System for Aging-in-Place', in Proceedings of the 39th International Conference on Information Systems (ICIS2018), Association for Information Systems (AIS), San Francisco, CA, USA, presented at The 39th International Conference on Information Systems (ICIS2018), San Francisco, CA, USA, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/bridging/Presentations/9/
    Conference Papers | 2018
    Dr Carmen Leong
    Lin S; Kim H; Tan F; Leong C, 2018, 'Navigating Value Co-Creation in Entertainment: A Netnography Study on the Wang Hong Ecosystem', in Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Association for Information Systems (AIS), Yokohama, Japan, presented at The 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26 August 2018 - 30 August 2018, https://aisel.aisnet.org/pacis2018/234
    Conference Papers | 2017
    Dr Carmen Leong
    Hua W; Leong C; Yu J, 2017, 'Exploring User-Created Digital Content Ecosystem: A Study of China’s Digital Celebrity Industry', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/DigitalPlatforms/Presentations/18/
    Conference Papers | 2017
    Dr Carmen Leong
    Ng E; Muthukannan P; Tan B; Leong C, 2017, 'Fintech Platform Development: A Revelatory Case Study of a Chinese Microloan Startup', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Koera, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Koera, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/DigitalPlatforms/Presentations/15/
    Conference Papers | 2017
    Dr Carmen Leong
    Muthukannan P; Tan B; Tan FTC; Leong C, 2017, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seuol, South Koera, presented at The 38th International Conference on Information Systems (ICIS 2017), Seuol, South Koera, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/TransformingSociety/Presentations/5/
    Conference Papers | 2016
    Dr Carmen Leong
    Leong CL; Pan SL, 2016, 'Digital Entrepreneurship of Born Digital and Grown Digital Firms: Comparing the Effectuation Process of Yihaodian and Suning', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, 11 November 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1115&context=icis2016
    Conference Papers | 2016
    Dr Carmen Leong
    Leong CL; Pan S; Zhu K; Cui L, 2016, 'Digitally Enabled Grassroots Enterpreneurship for Rural Development', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016
    Conference Papers | 2015
    Dr Carmen Leong
    Leong C; Pan SL; Bahri S; Khan AFA, 2015, 'Digital Enablement: Social Media in Empowering the Grassroot Environmental Movement of Malaysia', in Digital mobilization ; ICT-empowered grassroot movement ; environmental movement ; digital enablement ; case study (eds.), Proceedings of the 36th International Conference on Information Systems (ICIS 2015), Association for Information Systems, Fort Worth, Texas, USA, presented at The 36th International Conference on Information Systems (ICIS 2015), Fort Worth, Texas, USA, 13 December 2015 - 16 December 2015, http://aisel.aisnet.org/icis2015/proceedings/SocialMedia/8/
    Conference Papers | 2014
    Dr Carmen Leong
    Chong T; Leong C; Pan SL; Bahri S; Khan AFA, 2014, 'Use of Social Media in Disaster Relief during the Kuantan (Malaysia) Flood', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014
    Conference Papers | 2013
    Dr Carmen Leong
    Leong C; Pan SL; Huang J, 2013, 'Towards a Two-sided Online platform: The Case of China's Largest Online Ticketing Firm', in Proceedings of the 21st European Conference on Information Systems (ECIS 2013), Utrecht, The Netherlands, presented at The 21st European Conference on Information Systems (ECIS 2013), Utrecht, The Netherlands, 05 June 2013 - 08 June 2013
    Conference Papers | 2011
    Dr Carmen Leong
    Tan B; Leong C; Hackney R, 2011, 'Achieving and Enhancing E-government Integration: Lessons from the Land Data Hub Project of the Singapore Land Authority', in Proceedings of the 32rd International Conference on Information Systems (ICIS 2011), Association for Information Systems, Shanghai, China, presented at The 32 International Conference on Information Systems (ICIS 2011), Shanghai, China, 04 December 2011 - 07 December 2011, http://aisel.aisnet.org/icis2011/proceedings/IScurriculum/5

Awards

Grants

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