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Associate Professor Felix Tan

Associate Professor Felix Tan

Associate Professor
Business School
School of Information Systems and Technology Management

Dr Felix Tan is the Associate Dean (International) and an Associate Professor of Information Systems at the University of New South Wales (UNSW) Sydney Business School. His research interests include Digital Platforms, Information Systems for Good, Sports Digitalization, E-Commerce, and Enterprise Systems. He actively examines these interests in the context of Digital Transformation for business and social change. His research work has been published in various academic and practitioner journals such as Information Systems Journal, Information and Management, MISQ Executive and International Journal of Information Management.  Dr Tan is presently serving as Associate Editor of Information and Management (ABDC A*), he previously served as Associate Editor of Information Systems Journal and Journal of Strategic Information Systems. Dr Tan is presently serving on the SAP Academic Alliance Board (Asia-Pacific and Japan). Dr Tan is the founder of UNSW UNOVA, a transdisciplinary business school knowledge hub.
E-mail
f.tan@unsw.edu.au
Location
Quad Building Level 2
  • Books | 2021
    Fauzia A; Sakai M; Tan F; Hidayati S; Noor H, 2021, Pemberdayaan Ekonomi Perempuan Muslim Berbasis Teknologi Digital dan Nilai Toleransi, Social Trust Fund (STF) UIN Syarif Hidayatullah Jakarta, Jakarta
    Books | 2019
    Vidgen R; Kirshner SN; Tan F, 2019, Business Analytics A Management Approach, Red Globe Press
  • Book Chapters | 2023
    Rabhi F; Yu M; Ng A; Lim E; Tan F; Hsiao A, 2023, 'Building an ESG Decision-Making System Challenges and Research Directions', in Advances in Complex Decision Making: Using Machine Learning and Tools for Service-Oriented Computing, pp. 38 - 51, http://dx.doi.org/10.1201/9781003340621-3
    Book Chapters | 2023
    Rabhi F; Yu M; Ng A; Lim E; Tan F; Hsiao A, 2023, 'Building an ESG Decision-Making System Challenges and Research Directions', in Advances in Complex Decision Making: Using Machine Learning and Tools for Service-Oriented Computing, pp. 38 - 51, http://dx.doi.org/10.1201/9781003340621-3
    Book Chapters | 2015
    Tan F; Sedera D, 2015, 'Teaching with Enterprise Systems: A Three Phased Roadmap', in Enterprise Systems. Strategic, Organizational, and Technological Dimensions, Springer International Publishing, pp. 160 - 173
    Book Chapters | 2015
    Tan F; Sedera D, 2015, 'Teaching with Enterprise Systems: A Three Phased Roadmap', in Sedara D; Gronau N; Sumner M (ed.), Enterprise Systems. Strategic, Organizational, and Technological Dimensions, edn. Lecture notes in business information processing, Springer International Publishing, pp. 160 - 173
    Book Chapters | 2015
    Tan F; Wang W, 2015, 'A Benefit Expectation Management Framework for Supply Chain Management Systems', in Sedera D; Gronau N; Sumner M (ed.), Enterprise Systems. Strategic, Organizational, and Technological Dimensions, Springer International Publishing, pp. 247 - 270, http://dx.doi.org/10.1007/978-3-319-17587-4_16
  • Journal articles | 2025
    Tan B; Xiao X; Chau M; Tan FTC; Leong C, 2025, 'The dynamics, organisation and evolution of digital platforms and ecosystems', Information Systems Journal, 35, pp. 417 - 421, http://dx.doi.org/10.1111/isj.12548
    Journal articles | 2024
    Zhu Z; Zhang N; Tan FTC, 2024, 'Beyond a technological tool: How a platform as a meta-organization enables a successful public service project in China', Information and Management, 61, http://dx.doi.org/10.1016/j.im.2024.103956
    Journal articles | 2023
    He Y; Tan F; Leong C; Huang J; Junio DRO, 2023, 'Realizing innovation and sustainability: A case study of Macau SAR’s smart city development capabilities', Journal of Urban Affairs, http://dx.doi.org/10.1080/07352166.2023.2211274
    Journal articles | 2023
    Kumari S; Venkatesh VG; Tan FTC; Bharathi SV; Ramasubramanian M; Shi Y, 2023, 'Application of machine learning and artificial intelligence on agriculture supply chain: a comprehensive review and future research directions', Annals of Operations Research, http://dx.doi.org/10.1007/s10479-023-05556-3
    Journal articles | 2023
    Leong C; Lin S; Tan F; Yu J, 2023, 'Coordination in a Digital Platform Organization', Information Systems Research, 0: Ahead of Print, http://dx.doi.org/10.1287/isre.2023.1226
    Journal articles | 2022
    Leong C; Tan FTC; Tan B; Faisal F, 2022, 'The emancipatory potential of digital entrepreneurship: A study of financial technology-driven inclusive growth', Information and Management, 59, http://dx.doi.org/10.1016/j.im.2020.103384
    Journal articles | 2022
    Llamzon RB; Ter Chian Tan F; Carter L, 2022, 'Toward an information systems alignment framework in the wake of exogenous shocks: Insights from a literature review', International Journal of Information Management, 63, http://dx.doi.org/10.1016/j.ijinfomgt.2021.102450
    Journal articles | 2022
    Mazurova E; Standaert W; Penttinen E; Tan FTC, 2022, 'Paradoxical Tensions Related to AI-Powered Evaluation Systems in Competitive Sports', Information Systems Frontiers, 24, pp. 897 - 922, http://dx.doi.org/10.1007/s10796-021-10215-8
    Journal articles | 2021
    Muthukannan P; Tan B; Chiang FT; Leong C; Tan F, 2021, 'Novel mechanisms of scalability of financial services in an emerging market context: Insights from Indonesian Fintech Ecosystem', International Journal of Information Management, 61, pp. 102403, http://dx.doi.org/10.1016/j.ijinfomgt.2021.102403
    Journal articles | 2021
    Shiau WL; Chen H; Chen K; Liu YH; Tan FTC, 2021, 'A Cross-Cultural Perspective on the Blended Service Quality for Ride-Sharing Continuance', Journal of Global Information Management, 29, http://dx.doi.org/10.4018/JGIM.287602
    Journal articles | 2021
    Xiao X; Tan B; Leong C; Tan FTC, 2021, 'Powered by “Qinghuai”: The melding of traditional values and digital entrepreneurship in contemporary China', Information Systems Journal, 31, pp. 769 - 802, http://dx.doi.org/10.1111/isj.12301
    Journal articles | 2020
    Leong C; Faik I; Tan FTC; Tan B; Khoo YH, 2020, 'Digital organizing of a global social movement: From connective to collective action', Information and Organization, 30, http://dx.doi.org/10.1016/j.infoandorg.2020.100324
    Journal articles | 2020
    Tan F; Ondrus J; Tan B; Junsuk O, 2020, 'Digital Transformation of Business Ecosystems: Evidence from the Korean Pop Industry', Information Systems Journal: an international journal promoting the study and practice of information systems, http://dx.doi.org/10.1111/isj.12285
    Journal articles | 2019
    Budiyanto C; Prananto A; Tan FT-C, 2019, 'Designing Embedded Case Study Research Approach in Educational Research', International Journal of Pedagogy and Teacher Education, 3, pp. 1 - 1, http://dx.doi.org/10.20961/ijpte.v3i1.15002
    Journal articles | 2019
    Tan FTC; Pan SL; Zuo M, 2019, 'Realising platform operational agility through information technology–enabled capabilities: A resource-interdependence perspective', Information Systems Journal, 29, pp. 582 - 608, http://dx.doi.org/10.1111/isj.12221
    Journal articles | 2018
    Tan F; Tan B; Sun Y, 2018, 'Social Shaping Leadership in Enterprise System Acquisition and Development: The Influence of Reference Users in Xizi Holdings', Journal of Information Technology Theory and Application, 19, pp. 157 - 173, https://aisel.aisnet.org/jitta/vol19/iss2/8
    Journal articles | 2018
    Tye M; Leong C; Tan FTC; Tan B; Khoo YH, 2018, 'Social media for empowerment in social movements: The case of Malaysia’s grassroots activism', Communications of the Association for Information Systems, 42, pp. 408 - 430, http://dx.doi.org/10.17705/1CAIS.04215
    Journal articles | 2017
    Leong C; Tan B; Xiao X; Tan FTC; Sun Y, 2017, 'Nurturing a FinTech ecosystem: The case of a youth microloan startup in China', International Journal of Information Management, 37, pp. 92 - 97, http://dx.doi.org/10.1016/j.ijinfomgt.2016.11.006
    Journal articles | 2017
    Sedera D; Lokuge S; Tan FT; Tushi B, 2017, 'Multi-Disciplinary Green IT Archival Analysis: A Pathway for Future Studies', Communications of the Association for Information Systems, 41, http://dx.doi.org/10.17705/1CAIS.04128
    Journal articles | 2017
    Tan FT; Cahalane M; Tan BC; Englert J, 2017, 'How GoGet CarShare’s Product-Service System is Facilitating Collaborative Consumption', MIS Quarterly Executive, 16, pp. 265 - 277, http://misqe.org/ojs2/index.php/misqe/article/view/800
    Journal articles | 2017
    Tan FT; Tan B; Lu A; land L, 2017, 'Delivering Disruption in an Emergent Access Economy: A Case Study of an E-Hailing Platform', Communications of the Association for Information Systems, 41, pp. 497 - 516, http://aisel.aisnet.org/cais/vol41/iss1/22/
    Journal articles | 2017
    Tan FT; Tan BC; Wang WJ; Sedera D, 2017, 'IT-enabled Operational Agility: An Interdependencies Perspective', Information and Management, 54, pp. 292 - 303, http://dx.doi.org/10.1016/j.im.2016.08.001
    Journal articles | 2016
    Tan FT; Tan B; Pan S, 2016, 'Developing a Leading Digital Multi-Sided Platform: Examining IT Affordances and Competitive Actions in Alibaba.com', Communications of the Association for Information Systems, 38, pp. 738 - 760, http://aisel.aisnet.org/cais/vol38/iss1/36
    Journal articles | 2016
    Tan FTC; Guo Z; Cahalane M; Cheng D, 2016, 'Developing business analytic capabilities for combating e-commerce identity fraud: A study of Trustev's digital verification solution', Information and Management, 53, pp. 878 - 891, http://dx.doi.org/10.1016/j.im.2016.07.002
    Journal articles | 2015
    Hoon L; Tan FTC; Vasa R; Mouzakis K; Fitzgerald M, 2015, 'ICT-enabled time-critical clinical practices: Examining the affordances of an information processing solution', Australasian Journal of Information Systems, 19, pp. 1 - 16, http://dx.doi.org/10.3127/ajis.v19i0.1146
    Journal articles | 2014
    Eden R; Sedera D; Tan F, 2014, 'Sustaining the momentum: Archival analysis of Enterprise Resource Planning systems (2006-2012)', Communications of the Association for Information Systems, 35, pp. 39 - 82, http://dx.doi.org/10.17705/1cais.03503
    Journal articles | 2014
    Tan FTC; Pan SL; Zuo M, 2014, 'The role of organisational interdependencies and asset orchestration in business integration: A case study of M.com', International Journal of Information Management, 34, pp. 780 - 784, http://dx.doi.org/10.1016/j.ijinfomgt.2014.07.004
  • Conference Papers | 2023
    LLAMZON R; Tan F; Carter L, 2023, 'Policy as Alignment Apparatus: A Case Study of Cascading Policy Effects on a Healthcare Information System Implementation', Nanchang, China, presented at Pacific Asia Conference on Information Systems, Nanchang, China, 08 July 2023, https://aisel.aisnet.org/pacis2023/151
    Conference Papers | 2022
    Lee BK; Tan F; Guo Z; Jeon S, 2022, 'The Red Queen Hypothesis and Improvisational Capabilities for Resilience: A Study of Korean Online Gaming Industry', Copenhagen, Denmark, pp. 2261 - 2261, presented at International Conferences on Information Systems, Copenhagen, Denmark, 09 December 2022 - 14 December 2022, https://aisel.aisnet.org/icis2022/is_implement/is_implement/10/
    Conference Papers | 2022
    Lim E; Tan F; Ryan C, 2022, 'Controlling Your Own Story Using a Digital Identity Solution: Creation of Economic Identity for Financial Inclusion and Protection', Timisoara, Romania, pp. 1236 - 1236, presented at European Conference on Information Systems, Timisoara, Romania, 18 June 2022 - 24 June 2022, https://aisel.aisnet.org/ecis2022_rip/13/
    Conference Papers | 2022
    Llamzon RB; Tan FTC; Carter L, 2022, 'Pied Pipers and Followers: Interorganisational Alignment in a Health Information System Implementation', in International Conference on Information Systems, ICIS 2022: "Digitization for the Next Generation"
    Conference Papers | 2021
    Batulan C; Tan FTC; Chan CML, 2021, 'Bridging the sustainability leadership chasm: A case study of the sustainability advantage program of the NSW government, Australia', in Proceedings of the Annual Hawaii International Conference on System Sciences, Hawaii, pp. 4775 - 4784, presented at Annual Hawaii International Conference on System Sciences, Hawaii, 05 January 2021, http://dx.doi.org/10.24251/HICSS.2021.579
    Conference Papers | 2021
    Chan CML; Qiu D; Tan FTC, 2021, 'Smart community and social resilience: Reflection on the covid-19 pandemic', in Proceedings of the Annual Hawaii International Conference on System Sciences, Hawaii, pp. 2444 - 2453, presented at Annual Hawaii International Conference on System Sciences, Hawaii, 05 January 2021, http://dx.doi.org/10.24251/HICSS.2021.300
    Conference Papers | 2021
    Llamzon RB; Tan FTC; Carter L; Mouzakis K; Vasa R, 2021, 'Treating Strategic Drift: Alignment Practices in Health Information Systems Implementations', in 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action"
    Conference Papers | 2020
    Edwards A; Smith S; Busch P; Winchester D; Tan F; Pang V, 2020, 'Critical learning from fires: An investigation of complexity in is-enabled emergency management', in Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, presented at 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, 20 June 2020 - 24 June 2020, https://aisel.aisnet.org/pacis2020/99/
    Conference Papers | 2020
    He Y; Tan F; Leong C; Huang J; Junio DRO, 2020, 'The role of intermediaries in smart city development - a tale in national innovation of one country two systems', in 26th Americas Conference on Information Systems, AMCIS 2020, Virtual Conference, presented at 26th Americas Conference on Information Systems, AMCIS 2020, Virtual Conference, 10 August 2020 - 14 August 2020, https://aisel.aisnet.org/amcis2020/global_dev/global_dev/3/
    Conference Papers | 2020
    Hopkins E; Tan FTC; Chan CML; Leong C; Wright A, 2020, 'Digital platform-enabled community development: A case study of a private-public partnership sustainability initiative', in Proceedings of the Annual Hawaii International Conference on System Sciences, HICSS Conference Office, pp. 2313 - 2322, presented at Proceedings of the 53rd Hawaii International Conference on System Sciences, http://dx.doi.org/10.24251/hicss.2020.282
    Conference Papers | 2020
    Leong C; Felix T; Manju A, 2020, 'IS for Good – 10 years to SDG: Where we have been and where we need to go?', India, presented at International Conference on Information Systems (ICIS), India, 13 December 2020 - 16 December 2020, https://aisel.aisnet.org/icis2020/societal_impact/societal_impact/15/
    Conference Papers | 2020
    Llamzon RB; Tan FTC; Ractham P; Kaewkitipong L; Mouzakis K, 2020, 'Ecosystem governance in healthcare services: Case studies of innovation communities in ASEAN', in Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, presented at 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, 20 June 2020 - 24 June 2020, https://aisel.aisnet.org/pacis2020/117/
    Conference Papers | 2020
    Park HE; Tan B; Tan F; Ondrus J; Kato T, 2020, 'Hikikomori and technology-enabled escapism: An affordances and constraints perspective', in International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global, Online, presented at International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Globa, Online, 12 December 2020 - 17 December 2020, https://aisel.aisnet.org/icis2020/societal_impact/societal_impact/1/
    Conference Papers | 2020
    Tan FTC; Ondrus J; Kato TA; Tan B, 2020, 'Digital transformation and the socially reclusive: A study of ICT and the hikikomori in Japan', in Proceedings of the 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, presented at 24th Pacific Asia Conference on Information Systems: Information Systems (IS) for the Future, PACIS 2020, Dubai, UAE, 20 June 2020 - 24 June 2020, https://aisel.aisnet.org/pacis2020/219/
    Conference Papers | 2019
    Lee BK; Tan F; jeon S, 2019, 'Complementarities in Platform Ecosystems: A Study of Coevolution of Made-in-Korea Digital Entertainment Phenomenon', in Proceedings of the 30th Australasian Conference on Information Systems (ACIS2019, Perth, Australia, pp. 617 - 623, presented at The 30th Australasian Conference on Information Systems (ACIS2019), Perth, Australia, 09 December 2019 - 11 December 2019, https://www.acis2019.org/Papers/ACIS2019_PaperFIN_127.pdf
    Conference Papers | 2019
    Schirrmacher NB; Ondrus J; Tan FTC; Loh YAC; Hardoon DR, 2019, 'Overcoming status quo bias: Nudging in a government-led digital transformation initiative', in 40th International Conference on Information Systems, ICIS 2019
    Conference Papers | 2019
    Tan FTC; Zhang N; Zhu Z; Leong C, 2019, 'Toward smart city services in Beijing: A case study of platform-enabled public-private collaboration', in Ben Dhaou S; Carter L; Gregory M (eds.), Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Association for Computing Machinery (ACM), Melbourne, VIC Australia, pp. 513 - 515, presented at The 12th International Conference on Theory and Practice of Electronic Governance (ICEGOV2019), Melbourne, VIC Australia, 03 April 2019 - 05 April 2019, http://dx.doi.org/10.1145/3326365.3326445
    Conference Papers | 2018
    Kim DD; Tan FTC; Tan B; Ondrus J; Oh J, 2018, 'IS Capabilities in the Development of an Innovation Ecosystem: A Case Study of the Hallyu (Korean Wave) Phenomenon', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Kim DD; Tan FTC; Tan B; Ondrus J; Oh J, 2018, 'IS Capabilities in the Development of an Innovation Ecosystem: A Case Study of the Hallyu (Korean Wave) Phenomenon', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Kim H; Tan F; Leong C; Kim DD; Ondrus J; Tan B, 2018, 'Value Co-creation in Digital Content Ecosystems: A Study of Hallyu', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), Association for Information Systems (AIS), San Francisco, California, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/governance/Presentations/13/
    Conference Papers | 2018
    Lin S; Kim H; Tan F; Leong C, 2018, 'Navigating Value Co-Creation in Entertainment: A Netnography Study on the Wang Hong Ecosystem', in Proceedings of the 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Association for Information Systems (AIS), Yokohama, Japan, presented at The 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26 August 2018 - 30 August 2018, https://aisel.aisnet.org/pacis2018/234
    Conference Papers | 2018
    Muthukannan P; Tan FTC; Tan B; Leong C, 2018, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Muthukannan P; Tan FTC; Tan B; Leong C, 2018, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Ng E; Grafton J; Tan B; Tan FTC, 2018, 'Doing more with less: The virality of IT-enabled frugal innovation', in Proceedings of the 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, presented at The 39th International Conference on Information Systems (ICIS 2018), San Francisco, California, 13 December 2018 - 16 December 2018, https://aisel.aisnet.org/icis2018/practice/Presentations/3/
    Conference Papers | 2018
    Ng E; Tan B; Sun Y; Tan FTC, 2018, 'Giving Customers Exactly What They Want: A Networked Perspective of IT-Enabled Mass Personalization', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Ng E; Tan B; Sun Y; Tan FTC, 2018, 'Giving Customers Exactly What They Want: A Networked Perspective of IT-Enabled Mass Personalization', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Schirrmacher NB; Ondrus J; Tan FTC, 2018, 'Towards a response to ransomware: Examining digital capabilities of the WannaCry attack', in Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018
    Conference Papers | 2018
    Xiao X; Chian Tan FT; Lim ETK; Henningsson S; Vatrapu R; Hedman J; Tan CW; Clemenson T; Mukkamala RR; Van Hillegersberg J, 2018, 'Sports Digitalization: An Overview and A Research Agenda', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2018
    Xiao X; Chian Tan FT; Lim ETK; Henningsson S; Vatrapu R; Hedman J; Tan CW; Clemenson T; Mukkamala RR; Van Hillegersberg J, 2018, 'Sports Digitalization: An Overview and A Research Agenda', in ICIS 2017: Transforming Society with Digital Innovation
    Conference Papers | 2017
    Kim DD; Tan FTC; Tan B; Ondrus J; Oh J, 2017, 'IS Capabilities in the Development of an Innovation Ecosystem: A Case Study of the Hallyu (Korean Wave) Phenomenon', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/Global-IS/Presentations/3/
    Conference Papers | 2017
    Lister T; Cahalane M; Tan F; Tan B; Saito L, 2017, 'The Yin-and-Yang of Collaborative Consumption Development: The Role of Ambidextrous IS Capabilities at Goget Carshare', in Proceedings of the 25th European Conference on Information Systems (ECIS 2017), Association for Information Systems, Guimarães, Portugal, pp. 3013 - 3024, presented at The 25th European Conference on Information Systems (ECIS 2017), Guimarães, Portugal, 05 June 2017 - 10 June 2017, https://aisel.aisnet.org/ecis2017_rip/50
    Conference Papers | 2017
    Muthukannan P; Tan B; Tan FTC; Leong C, 2017, 'The Concentric Development of the Financial Technology (Fintech) Ecosystem in Indonesia', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seuol, South Koera, presented at The 38th International Conference on Information Systems (ICIS 2017), Seuol, South Koera, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/TransformingSociety/Presentations/5/
    Conference Papers | 2017
    Ng E; Tan B; Sun Y; Tan FTC, 2017, 'Giving Customers Exactly What They Want: A Networked Perspective of IT-Enabled Mass Personalization', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/ServiceScience/Presentations/9/
    Conference Papers | 2017
    Tan FT; Hedman J; Xiao X, 2017, 'Beyond ‘Moneyball’ to Analytics Leadership in Sports: An Ecological Analysis of FC Bayern Munich’s Digital Transformation', in Proceedings of the 23rd America Conference on Information Systems (AMCIS 2017), Association for Information Systems, Boston, MA, USA, presented at The 23rd America Conference on Information Systems (AMCIS 2017), Boston, MA, USA, 10 August 2017 - 12 August 2017, http://aisel.aisnet.org/amcis2017/StrategicIT/Presentations/10/
    Conference Papers | 2017
    Xiao X; Hedman J; Tan F; Tan CW; Lim ET; Clemmensen T; Henningsson S; Vatrapu R; Mukkamala RR; van Hillegersberg J, 2017, 'Sports Digitalization: A Review and A Research Agenda', in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Association for Information Systems, Seoul, South Korea, presented at The 38th International Conference on Information Systems (ICIS 2017), Seoul, South Korea, 10 December 2017 - 13 December 2017, http://aisel.aisnet.org/icis2017/General/Presentations/6/
    Conference Presentations | 2016
    Cahalane M; Tan FT; Tan BT; Englert JE, 2016, 'HOW GOGET CARSHARE SUCCESSFULLY EXPANDED ITS SHARED ACCESS PLATFORM', presented at MIS Quarterly Executive Academic Workshop (Pre-ICIS), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://misqe.org/ojs2/index.php/misqe/pages/view/SharingEconomy
    Conference Papers | 2016
    Fernando N; Tan FT; Vasa R; Mouzaki K; Aitken I, 2016, 'Examining Digital Assisted Living: Towards a Case Study of Smart Homes for the Elderly', in Proceedings of the 24th European Conference on Information Systems (ECIS 2016), The 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey, presented at The 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey, 12 June 2016 - 15 June 2016, http://aisel.aisnet.org/ecis2016_rip/70
    Conference Papers | 2016
    Tan FT; Ky D; Tan B, 2016, 'Toward a Process Theory of IT-Enabled Frugal Innovation: The Role of Organizational Bricolage in Koufu Singapore', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1382&context=pacis2016
    Conference Papers | 2016
    Tan FT; Lister T; Saito L; Cahalane M, 2016, 'Cultivating IT-Enabled Collaborative Consumption Ecosystem: A Service-Dominant Perspective of GoGet', in Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, presented at The 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, 27 June 2016 - 01 July 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1107&context=pacis2016
    Conference Papers | 2016
    Tan FT; Pan SL; Cui LL, 2016, 'IT-Enabled Social Innovation in China’s Taobao Villages: The Role of Netrepreneurs', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1251&context=icis2016
    Conference Papers | 2016
    Tan FT; Pan SL; Liu JY, 2016, 'Towards a Self-Organizing Digital Business Ecosystem: Examining IT-Enabled Boundary Spanning Practice of China’s LeEco', in Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, presented at The 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland, 10 December 2016 - 14 December 2016, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1182&context=icis2016
    Conference Papers | 2016
    Xia Z; Zhang W; Tan F; Feng X; Hadid A, 2016, 'An Accurate Eye Localization Approach For Smart Embedded System', in Lopez MB; Hadid A; Pietikainen M (eds.), 2016 SIXTH INTERNATIONAL CONFERENCE ON IMAGE PROCESSING THEORY, TOOLS AND APPLICATIONS (IPTA), IEEE, FINLAND, Oulu, presented at 6th International Conference on Image Processing Theory, Tools and Applications (IPTA), FINLAND, Oulu, 12 December 2016 - 15 December 2016, https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000393589800058&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Conference Papers | 2015
    Cheng D; Tan FT; Guo Z; Cahalane M, 2015, 'Developing ICT-Enabled Information Processing Capabilities for Combatting E-Commerce Identity Fraud: A Case Study of Trustev’s Social Fingerprinting Solution', in Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, presented at The 19th Pacific Asia Conference on Information Systems (PACIS 2015), Singapore, 05 July 2015 - 09 July 2015, http://aisel.aisnet.org/pacis2015/60/
    Conference Papers | 2015
    Tan F; Tan B; Land LP, 2015, 'The Affordance of Gamification in Enabling a Digital Disruptor: A Case Study of the goCatch Taxi Booking App', in Proceedings of the 48th Annual Hawaii International Conference on System Sciences (HICSS 2015), IEEE Computer Society, Kauai, Hawaii, pp. 1197 - 1206, presented at The 48th Annual Hawaii International Conference on System Sciences (HICSS 2015), Kauai, Hawaii, 05 January 2015 - 08 January 2015, http://dx.doi.org/10.1109/HICSS.2015.145
    Conference Papers | 2015
    Tan FT; Tan BC; Sun Y, 2015, 'Social Shaping of Enterprise System Acquisition and Development: The Influence of Reference Users in XiZi Holdings', in Proceedings of the 36th International Conference of Information Systems (ICIS 2015), Association for Information Systems, Fort Worth, Texas, presented at The 36th International Conference of Information Systems (ICIS 2015), Fort Worth, Texas, 08 December 2015 - 13 December 2015, http://aisel.aisnet.org/icis2015/proceedings/ManagingIS/15/
    Conference Papers | 2015
    Tan FTC; Lu A; Land L; Choi BCF; Tan B, 2015, 'Collaborative Consumption On Mobile Applications: A Study Of Multi-sided Digital Platform GoCatch', in Proceedings of the 14th International Conference on Mobile Business (ICMB 2015), Association for Information Systems, Fort Worth, USA, presented at The 14th International Conference on Mobile Business (ICMB 2015), Fort Worth, USA, 12 December 2015 - 12 December 2015, http://aisel.aisnet.org/icmb2015/11
    Conference Proceedings (Editor of) | 2015
    Tan F; Tan B; Yuan S, (eds.), 2015, 'Social Shaping of Enterprise System Acquisition and Development: The Influence of Reference Users in XiZi Holdings', Fort Worth, Texas USA, presented at ICIS 2015, Fort Worth, Texas USA, 13 December 2015 - 16 December 2015
    Conference Papers | 2014
    Hoon L; Vasa R; Mouzakis K; Tan FT; Fitzgerald M, 2014, 'Examining the Role of IS Affordances in Enabling Time Critical Clinical Practices: An Information Processing Perspective', in Proceedings of the 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, presented at The 25th Australasian Conference on Information Systems (ACIS 2014), Auckland, New Zealand, 08 December 2014 - 10 December 2014, http://hdl.handle.net/10292/8160
    Conference Papers | 2014
    Tan FT; Pan SL; Cui L, 2014, 'An Information Processing Perspective of Digital Social Innovation: Insights from China’s Taobao Villages', in Proceedings of the 35th International Conference on Information Systems (ICIS 2014), Association for Information Systems, Auckland, New Zealand, presented at The 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 December 2014 - 17 December 2014, http://aisel.aisnet.org/icis2014/proceedings/ConferenceTheme/16/
    Conference Papers | 2014
    Tan FTC; Pan SL; Cui L, 2014, 'An information processing perspective of digital social innovation: Insights from China's taobao villages', in 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014
    Conference Papers | 2014
    Tan FTC; Wang W; Tan B, 2014, 'Toward Management Innovation for IT-Enabled Operational Agility: A Dependencies Perspective', in Proceedings of the 18th Pacific Asia Conference on Information Systems (PACIS 2014), Association for Information Systems, Chengdu, China, presented at The 18th Pacific Asia Conference on Information Systems (PACIS 2014), Chengdu, China, 24 June 2014 - 28 June 2014
    Conference Papers | 2014
    Xiao H; Tan FTC; Vasa R, 2014, 'The role of process integration for supply chain agility: An information processing perspective', in Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014
    Conference Papers | 2013
    Lu A; Tan FTC; Land L, 2013, 'Starting-up IT-enabled Disruptive Innovation: A Stage Model', in Proceedings of the 24th Australasian Conference on Information Systems (ACIS 2013), Melbourne, Australia, presented at The 24th Australasian Conference on Information Systems (ACIS 2013), Melbourne, Australia, 04 December 2013 - 06 December 2013, https://ros.unsw.edu.au/userprofile.html?uid=18379
    Conference Papers | 2013
    Tan B; Tan FTC, 2013, 'Nurturing and Leveraging Virtual Communities: A Two-Dimensional Process Model', in Proceedings of the 34th International Conference on Information Systems (ICIS 2013), Association for Information Systems, Milano, Italy, presented at The 34th International Conference on Information Systems (ICIS 2013), Milano, Italy, 15 December 2013 - 18 December 2013, http://aisel.aisnet.org/icis2013/
    Conference Papers | 2013
    Tan FTC; Tan B; Pan SL, 2013, 'Interdependencies and Collaborative Action for Platform Leadership: A Comparative Analysis of Two Leading Chinese Multi-Sided Digital Platforms', in Proceedings of the 17th Pacific Asia Conference on Information Systems (PACIS 2013), Association for Information Systems, Jeju Island, South Korea, presented at The 17th Pacific Asia Conference on Information Systems (PACIS 2013), Jeju Island, South Korea, 19 June 2013 - 22 June 2013, http://aisel.aisnet.org/pacis2013/32
    Conference Papers | 2012
    Eden R; Sedera D; Tan FTC, 2012, 'Archival analysis of Enterprise Resource Planning Systems: The current state and future directions', in Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Association for Information Systems, Orlando, Florida, USA, presented at The 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 December 2012 - 19 December 2012
    Conference Papers | 2012
    Giardina A; Vasa R; Tan FTC, 2012, 'Impact of viral propagation on user interface design', in Proceedings of the 24th Australian Computer-Human Interaction Conference (OzCHI '12), Melbourne, VIC, Australia, pp. 154 - 157, presented at The 24th Australian Computer-Human Interaction Conference (OzCHI '12), Melbourne, VIC, Australia, 26 November 2012 - 30 November 2012, http://dx.doi.org/10.1145/2414536.2414564
    Conference Papers | 2012
    Tan FTC; Pan SL; Zuo M, 2012, 'An examination of interdependencies in a B2C platform in China: The case of M.com', in Proceedings of the 33rd International Conference on Information Systems (ICIS 2012), Association for Information Systems, Orlando, Florida, USA, presented at The 33rd International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 December 2012 - 19 December 2012
    Conference Papers | 2011
    McLean ER; Sedera D; Tan FTC, 2011, 'Reconceptualizing system use for contemporary information systems', in Proceedings of the 15th Pacific Asia Conference on Information Systems (PACIS 2011), Queensland University of Technology, Brisbane, Australia, presented at The 15th Pacific Asia Conference on Information Systems (PACIS 2011), Brisbane, Australia, 07 July 2011 - 11 July 2011
    Conference Papers | 2011
    Tan FTC; Pan SL; Tan B, 2011, 'The co-creation of service value: The case of a B2B exchange in China', in Seltsikas P; Bunker D; Dawson L; Indulska M (eds.), Proceedings of the 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, Australia, presented at The 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, Australia, 29 November 2011 - 01 December 2011
    Conference Papers | 2011
    Tan FTC; Stockdale R; Vasa R, 2011, 'Leveraging emerging Web technologies for community engagement project success in higher education', in Tuunainen VK; Rossi M; Nandhakumar J (eds.), Proceedings of the 19th European Conference on Information Systems (ECIS 2011), The 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, presented at The 19th European Conference on Information Systems (ECIS 2011), Helsinki, Finland, 09 June 2011 - 11 June 2011
    Conference Papers | 2011
    Tan FTC; Vasa R, 2011, 'Toward a social media usage policy', in Seltsikas P; Bunker D; Dawson L; Indulska M (eds.), Proceedings of the 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, NSW, Australia, presented at The 22nd Australasian Conference on Information Systems (ACIS 2011), Sydney, NSW, Australia, 30 November 2011 - 02 December 2011
    Conference Papers | 2010
    Tan FTC; Sedera D, 2010, 'Introducing a Small and Medium Enterprises syllabi design: An Enterprise Systems hands-on approach', in Proceedings of the 21st Australasian Conference on Information Systems (ACIS 2010), The 21st Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, presented at The 21st Australasian Conference on Information Systems (ACIS 2010), Brisbane, Australia, 01 December 2010 - 03 December 2010
    Conference Papers | 2010
    Tan FTC, 2010, 'A Perception-Based Model for Technological Innovation in Small and Medium Enterprises', in Alexander PM; Turpin M; van Deventer JP (eds.), Proceedings of the 18th European Conference on Information Systems (ECIS 2010), The 18th European Conference on Information Systems (ECIS 2010), Pretoria, South Africa, presented at The 18th European Conference on Information Systems (ECIS 2010), Pretoria, South Africa, 07 June 2010 - 09 June 2010
    Conference Papers | 2009
    Wang W; Sedera D; Tan FTC, 2009, 'Measuring CRM and SCM benefits: A preliminary measurement model', in Proceedings of the 13th Pacific Asia Conference on Information Systems (PACIS 2009), The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, presented at The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, 09 July 2009 - 12 July 2009
    Conference Papers | 2009
    Wijesinghe S; Sedera D; Tan FTC, 2009, 'Observing the relevance of an information systems success model', in Proceedings of the 13th Pacific Asia Conference on Information Systems (PACIS 2009), The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, presented at The 13th Pacific Asia Conference on Information Systems (PACIS 2009), Hyderabad, India, 10 July 2009 - 12 July 2009
    Conference Papers | 2009
    Yee J; Chian FTT; Chan T, 2009, 'A preliminary decision model for Shared Services: Insights from an Australian university context', in 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009, pp. 492 - 502
    Conference Papers | 2009
    Yee J; Tan FTC; Chan T, 2009, 'A Preliminary Decision Model for Shared Services: Insights from an Australian University Context', in Proceedings of the 20th Australasian Conference on Information Systems (ACIS 2009), The 20th Australasian Conference on Information Systems (ACIS 2009), Melbourne, Australia, presented at The 20th Australasian Conference on Information Systems (ACIS 2009), Melbourne, Australia, 02 December 2009 - 04 December 2009
    Conference Papers | 2008
    Sedera D; Tan FTC, 2008, 'Introducing a Business Process and Software Centric Approach for Enterprise System Teaching', in Proceedings of the 29th International Conference on Information Systems (ICIS 2008), Association for Information Systems, Paris, France, presented at The 29th International Conference on Information Systems (ICIS 2008), Paris, France, 14 December 2008 - 17 December 2008
    Conference Papers | 2007
    Sedera D; Tan FTC, 2007, 'Reconceptualizing Usage for Contemporary Information Systems Success', in Österle H; Schelp J; Winter R (eds.), Proceedings of the 15th European Conference on Information Systems (ECIS 2007), The 15th European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, pp. 1344 - 1355, presented at The 15th European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, 07 June 2007 - 09 June 2007
    Conference Papers | 2006
    Sedera D; Tan F; Dey S, 2006, 'Identifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success', in Proceedings of the 14th European Conference on Information Systems, ECIS 2006
    Conference Papers | 2006
    Sedera D; Tan FTC; Dey S, 2006, 'Dentifying and evaluating the importance of multiple stakeholder perspective in measuring ES-success', in Ljungberg J; Andersson M (ed.), Proceedings of the 14th European Conference on Information Systems (ECIS 2006), The 14th European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, presented at The 14th European Conference on Information Systems (ECIS 2006), Göteborg, Sweden, 12 June 2006 - 14 June 2006
    Conference Papers | 2005
    Sedera D; Tan FTC, 2005, 'User Satisfaction: An overarching measure of Enterprise System success', in Proceedings of the 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, Thailand, pp. 963 - 976, presented at The 9th Pacific Asia Conference on Information Systems (PACIS 2005), Bangkok, Thailand, 07 July 2005 - 10 July 2005
    Conference Papers | 1984
    Schirrmacher NB; Ondrus J; Tan FTC; Loh YAC; Hardoon DR, 1984, 'Overcoming status quo bias: Nudging in a government-led digital transformation initiative', in 40th International Conference on Information Systems, ICIS 2019
    Conference Papers | 1984
    Schirrmacher NB; Ondrus J; Tan FTC; Loh YAC; Hardoon DR, 1984, 'Overcoming status quo bias: Nudging in a government-led digital transformation initiative', in 40th International Conference on Information Systems, ICIS 2019

Sample Research Partner and Grant Value

Flame Security International: $131,560 (CAT 3)

National Broadband Network (NBN Co): $80,000 (CAT 3)

NSW Department of Planning, Industry and Environment: $30,000 (CAT 2)

ARC ITRP Digital Enhanced Living: $114,758 (CAT 1)

Department of Foreign Affairs and Trade: $50,158 (CAT 2)

Sparkfinance: $10,000 (CAT 3)

Research and Teaching Recognitions

Dr Tan has received many research accolades including being named as Australia’s top researcher in the field of Business, Economics & Management in The Australian’s annual Research magazine in 2021.

2017 Best Short Paper Nomination, International Conference on Information Systems (ICIS 2017)

2016 Best Short Paper Nomination, International Conference on Information Systems (ICIS 2016)

2014 Best Paper, Pacific Asia Conference on Information Systems (PACIS 2014)

2014 Best Track Chair, Australasian Conference on Information Systems (ACIS 2014)

2012 Best Reviewer, Australasian Conference on Information Systems (ACIS 2012, 2010)

2016 Winner of SAP University Alliances Academic of the Year

2015 Winner of the UNSW Vice-Chancellor’s Award for Outstanding Contributions to Student Learning (2015)

Winner of the Business School Outstanding Technology-Enabled Teaching Award (2014)