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Dr Jess Yan

Dr Jess Yan

Lecturer

PhD in Management (The University of Queensland, Australia)

Master in Business (Queensland University of Technology, Australia)

Master in Public Administration (University of Delaware, US)

Bachelor in Economics (Fudan University, China)

 

 

UNSW Canberra
School of Business

I am Hongmin (Jess) Yan, Lecturer in Human Resources Management, in the School of Business at UNSW, Canberra. I obtained my PhD in Management from The University of Queensland. My research is dedicated to helping organisations build responsible and sustainable workplaces. My current research helps businesses to harness AI capabilities while developing adaptive and innovative workforce practices. My research work has been published in leading journals such as Human Resource Management and Journal of Vocational Behavior.

As an educator, I adopt a research-led teaching philosophy, integrating the latest findings into my teaching to ensure real-world relevance and impact. I have received positive recognition for teaching courses like human resources development. I am also an active member of the scholarly community, serving on the editorial board of the Australian Journal of Management and delivering invited talks internationally.

My work reflects my dedication to advancing knowledge, improving workplace practices, and mentoring future leaders to create more ethical and sustainable work environments.
 
E-mail
jess.yan@unsw.edu.au
  • Book Chapters | 2024
    Khan M; Gai S; Yan H, 2024, 'Integrating Artificial Intelligence in Research Methods', in Advanced Research Methods for Applied Psychology, Routledge, pp. 49 - 67, http://dx.doi.org/10.4324/9781003362715-6
    Book Chapters | 2024
    Khan M; Gai S; Yan H, 2024, 'Integrating Artificial Intelligence in Research Methods: Exploring Current Platforms', in Advanced Research Methods for Applied Psychology: Design, Analysis and Reporting, Second Edition, pp. 49 - 67, http://dx.doi.org/10.4324/9781003362715-6
    Book Chapters | 2024
    Yan H; Gai S, 2024, 'Work, Life, and Artificial Intelligence (AI): Emerging Findings from Asia', in Palgrave Studies in Equity, Diversity, Inclusion, and Indigenization in Business, Springer Nature Switzerland, pp. 79 - 98, http://dx.doi.org/10.1007/978-3-031-52795-1_4
    Book Chapters | 2023
    Yan H; Nguyen M; Chen Y, 2023, 'No One Deserves a Serve: Putting an End to Customer Abuse and Violence Campaign in Australia', in The Palgrave Encyclopedia of Social Marketing, Springer International Publishing, pp. 1 - 8, http://dx.doi.org/10.1007/978-3-030-14449-4_120-1
  • Journal articles | 2025
    Khan M; Wen (Carys) Chan X; Yan H; Shang S, 2025, 'Tech-Enabled Inclusion: Leveraging Social Media to Empower Neurodivergent Employees in the Workplace', Human Resource Management, http://dx.doi.org/10.1002/hrm.22290
    Journal articles | 2025
    Yan H; Okimoto TG; Solnet D, 2025, 'Recovery and Recidivism: The Aftermath of Helping the Organization Unethically', Journal of Business and Psychology, 40, pp. 753 - 767, http://dx.doi.org/10.1007/s10869-024-09988-x
    Journal articles | 2024
    Billett S; Troth A; Yan H, 2024, 'Elaborating the Relations Amongst Workers’ Learning, Innovations and Well-Being', Vocations and Learning, 17, pp. 123 - 142, http://dx.doi.org/10.1007/s12186-023-09336-9
    Journal articles | 2024
    Jordan PJ; Troth AC; Yan H, 2024, 'Objective and subjective measurement in applied business settings: Improving research in organizations', Australian Journal of Management, 50, pp. 8 - 31, http://dx.doi.org/10.1177/03128962241286258
    Journal articles | 2024
    Robinson RNS; Yan H; Jiang Y, 2024, 'Employee resilience during crisis: A three-tiered perspective on its ‘can-do’ and ‘reason-to’ motivational factors', Tourism Management, 103, http://dx.doi.org/10.1016/j.tourman.2024.104912
    Journal articles | 2023
    Hu X; Yan H; Jiang Z; Yeo G, 2023, 'An examination of the link between job content plateau and knowledge hiding from a moral perspective: The mediating role of distrust and perceived exploitation', Journal of Vocational Behavior, 145, http://dx.doi.org/10.1016/j.jvb.2023.103911
    Journal articles | 2023
    Ladkin A; Mooney S; Solnet D; Baum T; Robinson R; Yan H, 2023, 'A review of research into tourism work and employment: Launching the annals of tourism research curated collection on tourism work and employment', Annals of Tourism Research, 100, http://dx.doi.org/10.1016/j.annals.2023.103554
    Journal articles | 2023
    Yan H; Solnet D; Okimoto TG, 2023, 'Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior', Journal of Services Marketing, 37, pp. 927 - 943, http://dx.doi.org/10.1108/JSM-01-2023-0004
    Journal articles | 2022
    Solnet D; Robinson RNS; Baum T; Yan H, 2022, 'Tourism work, media & COVID-19: A changed narrative?', Annals of Tourism Research, 97, http://dx.doi.org/10.1016/j.annals.2022.103492
    Journal articles | 2022
    Yan H; Fu L; Hu X, 2022, 'Harnessing service robots to increase frontline service employees’ safety and health: The critical role of CSR', Safety Science, 151, http://dx.doi.org/10.1016/j.ssci.2022.105731
    Journal articles | 2021
    Hu X; Yan H; Casey T; Wu CH, 2021, 'Creating a safe haven during the crisis: How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry', International Journal of Hospitality Management, 92, http://dx.doi.org/10.1016/j.ijhm.2020.102662
    Journal articles | 2021
    Yan H; Hu X; Wu CH, 2021, 'When and how can organizational punishment stop unethical pro-organizational behaviors in hospitality?', International Journal of Hospitality Management, 94, http://dx.doi.org/10.1016/j.ijhm.2020.102811
    Journal articles | 2021
    Yan H; Hu X; Wu CH, 2021, 'When and why does proactive personality inhibit corner-cutting behaviors: A moderated mediation model of customer orientation and productivity climate', Personality and Individual Differences, 170, http://dx.doi.org/10.1016/j.paid.2020.110443
    Journal articles | 2020
    Yan H; Hu X; Liu Y, 2020, 'The international market selection of Chinese SMEs: How institutional influence overrides psychic distance', International Business Review, 29, http://dx.doi.org/10.1016/j.ibusrev.2020.101703
    Journal articles | 2018
    Yan H; Wickramasekera R; Tan A, 2018, 'Exploration of Chinese SMEs' export development: The role of managerial determinants based on an adapted innovation-related internationalization model', Thunderbird International Business Review, 60, pp. 633 - 646, http://dx.doi.org/10.1002/tie.21969
  • Theses / Dissertations |
    Yan H, Helping the organisation by doing bad things: frontline service employee unethical pro-organisational behaviour, http://dx.doi.org/10.14264/b2ecebe

2024: Recipient of the Griffith University Postdoctoral Fellowship 
2020: Recipient of Global Change Scholars Award at The University of Queensland
2019: Recipient of Australian Government Research Training Program and UQ Postgraduate Research Scholarship

My research explores workplace wellbeing and adaptation in the digital age. My key areas of interest include:

  • Ethical and Responsible Technology Use: Examining the effects of technology (e.g., AI and robotics) on organisational practices and employee wellbeing.
  • Wellbeing at Work: Investigating how employees react and cope with stressful events at work such as customer mistreatment.
  • Ethical Decision-Making: Understanding the processes and factors that influence ethical choices in organisational contexts.
     

  • Tourism Workforce Crisis Recovery and Resilience (Funding body: The Advance Queensland Industry Research Fellowships)
  • Enacting Safety Culture Change (Funding body: Eastern Health, Australia)
  • Brisbane Valley Railway Trail Visitor Experience (Funding body: Department of Transport & Main Roads, Australia & Somerset Regional Council)
  • Service Safety Leadership (Funding body: SkyCity Entertainment Group, New Zealand)