Miss Nicole Liu

Nicole Liu is an Early Career Academic Fellow in the School of Information Systems and Technology Management at UNSW Sydney. She holds a PhD in Information Systems and Technology Management from UNSW Business School and has prior industry experience in project management within the airline sector.

Her research sits at the intersection of behavioural decision-making, artificial intelligence, and technology management. Her work examines how people interact with and respond to AI-enabled technologies, with a particular focus on algorithm aversion, human–AI interaction, and decision-making by large language models such as ChatGPT. More broadly, her research seeks to understand how individuals evaluate, trust, and engage with emerging technologies in complex and high-stakes decision environments.

Nicole teaches Business Analytics and Artificial Intelligence across undergraduate and postgraduate programs at UNSW Sydney. Her teaching emphasises the practical, critical, and responsible use of AI, equipping students to understand both the capabilities and limitations of emerging technologies.