My goal is to enhance clinical care through improved communication between clinicians and consumers. To achieve this, I work to integrate clinical communication teaching and research, using up-to-date teaching methods, conducting research on teaching clinical communication, and using research to create data-driven teaching materials.
I lead an innovative program of research focused on improving communication between clinicians and patients. There are four main streams of work on communication within this program: a. consultation structures, including telehealth and comparing theory to practice; b. topic talk, including pain talk and lifestyle talk; c. communication education, such as authenticity in simulation and video-based teaching; and d. surgeon-patient consultations, including informed consent, referral letters, and responses to diagnosis.
As an educator, I create authentic learning experiences to support students to become critical thinkers and resilient professionals. This approach is designed to assist in developing learner capacity to analyse the quality of information, communicate and work in teams, and critically consider ethical, social, and professional challenges. As an educational leader, I aim to instil that same intense focus and commitment to evidence-informed student learning in those that I mentor and within the teams I lead. My accomplishments and reflective approach to learning and teaching were recognised through being awarded Senior Fellow of Advance HE (SFHEA) in 2019.
At a national and international level, I contribute to the field of communication in healthcare, particularly through my active membership of the International Association for Communication in Healthcare (EACH) since 2015. In 2018 I was elected Deputy National Representative and through that, and my role in the policy and practice subcommittee at an international level, I worked to make further connections between research, teaching, and policy, particularly through development of a social media strategy. At an international level, I led recently the development of a position paper relating to policy and practice around communication in healthcare in response to COVID-19. In 2021, I was elected National Representative and have been working on developing a framework around communication in clinical practice.