Emeritus Professor Stephen Jerome Frenkel
Emeritus Professor

Emeritus Professor Stephen Jerome Frenkel

Business School
School of Mgmt & Governance

Stephen Frenkel is Emeritus Professor of Organization and Employment Relations. He is the author of over 70 journal articles and editor or author of 10 books. He is currently an editorial member of several journals including Industrial & Labor Relations Review, and Employment & Society. His current research interests include the comparative sociology of work and management with a special interest in China and the impact of global supply chains on labour and environmental standards. Stephen’s expertise is in the sociology and social psychology of management and work.​

Stephen Frenkel was born in South Africa and educated mainly in the UK. He worked initially in Swaziland after which he gained a Master’s degree at the University of Warwick and a Ph.D at Cambridge University. He subsequently emigrated to Australia having obtained a lectureship at UNSW where he was employed as a Professor until  Sept. 2019 and thereafter became an Emeritus Professor. He is married with two children.

Research Interests:

  • New forms of work organization and work identity
  • Human Resource Managers: their role, relationships and power
  • Comparative Analysis of patterns of management-work relations in call centres
  • Knowledge work and designing for innovation
  • Globalization and work

Research Grants:

  • 2007: ARC Management and High Performance Work Organization in Call Centres (with M. Groth), $335,550
  • 2004: ARC for Human Resource Managers

 

Phone
+61 2 9385 9718
Location
Room 538, Australian School of Business building

Publications

  • Book Chapters | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Boxall P; Bainbridge H; Frenkel S, 2018, 'Styles of HRM in Australia and New Zealand', in Handbook of Research on Comparative Human Resource Management: Second Edition, pp. 614 - 630
    Book Chapters | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Boxall P; Bainbridge HTJ; Frenkel S, 2018, 'Styles of human resource management in Australia and New Zealand', in Brewster C; Mayrhofer W; Farndale E (ed.), Handbook of Research on Comparative Human Resource Management, edn. 2nd, Edward Elgar, Cheltenham, UK, pp. 614 - 630
    Book Chapters | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2018, 'Globalisation and work: processes, practices and consequences', in Wilkinson A; Donaghey J; Colvin A (ed.), The Routledge Companion to Employment Relations, Routledge, London, pp. 321 - 341, http://dx.doi.org/10.4324/9781315692968
    Book Chapters | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Wright CA, 2016, 'Improving global supply chain governance in garment retailing', in Inter-Organizational Relations, Routledge, London
    Books | 2011
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S; Sydow J, 2011, Institutional conditions for organizing decent work in global production networks, http://dx.doi.org/10.4324/9780203828892
    Book Chapters | 2009
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2009, 'Service Workers in Search of Decent Work', in The Oxford Handbook of Work and Organization, http://dx.doi.org/10.1093/oxfordhb/9780199299249.003.0019
    Book Chapters | 2009
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2009, 'Critical reflections on labour process theory, work and management', in Alvesson M; Bridgman T; Willmott H (ed.), The Oxford Handbook of Critical Management Studies, Oxford University Press, Oxford UK, pp. 525 - 535, http://dx.doi.org/10.1093/oxfordhb/9780199595686.013.0026
    Book Chapters | 2008
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Li M; Huang A, 2008, 'Theory and Practice of Human Resource Management: A Comparative Analysis of Foreign-owned and Chinese-owned Cosmetic Firms', in Zhao S (ed.), Enteprise Management and Change in a Transitional Economy, edn. 1st, Nanjing University, Nanjing, pp. 166 - 177
    Book Chapters | 2006
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2006, 'Towards a Theory of Dominant Interests, Globalization and Work', in Korczynski M (ed.), Social Theory at Work,, edn. Original, Oxford University Press, 2006., Oxford
    Books | 2005
    Emeritus Professor Stephen Jerome Frenkel
    Wallace CM; Frenkel SJ; Orlitzky M, 2005, The Australian Call Centre Industry-Work Practices, Human Resource Management and Institutional Pressures: National Benchmarking Report- February 2005, Original, AGSM/Hallis, Sydney, Australia
    Book Chapters | 2003
    Emeritus Professor Stephen Jerome Frenkel
    Kuruvilla S; Frenkel SJ; Peetz D, 2003, 'MNCs as diffusers of best practices in HRM/LR in developing countries', in Cooke WN (ed.), Multinational Companies and Global Human Resource Strategies, edn. Original, Quorum Books, London, pp. 167 - 193
    Books | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2001, Globalization and employment relations systems: Trends and strategies for the future, Original, International Labour Organization, Geneva
    Books | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Carlopio J; Frenkel SJ, 2001, Managing organizational change, Original, International Labour Organization, Geneva
    Books | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Korczynski M; Shire KA; Tam M, 1999, On the Front Line, Cornell University Press, http://dx.doi.org/10.7591/9781501724220
    Book Chapters | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Royal C, 1999, 'Workers, Union and Change in the global corporation: Contemporary experience and future possibilities', in Globalization and patterns of labour resistance, edn. Original, Mansell Publishing, London, UK, pp. 105 - 130
    Books | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Tam M; Frenkel SJ; Korcynski M, 1999, The Relationship Between Work Values, Job Characterisations and Contextual Factors in Three Advanced Settings (CCC Working Paper No. 096), Original, Centre for Corporate Change, AGSM, Sydney
    Books | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Korcynski M; Shire K; Tam M, 1999, On the Front Line - Organization of Work in the Information Economy, Original, Cornell University Press, Ithaca
    Book Chapters | 1997
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Royal C, 1997, 'Globalization and Employment Relations', in Globalization of Work, edn. Original, JAI Press Inc, Greenwick, USA, pp. 1 - 39
    Book Chapters | 1995
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1995, 'Workplace relations in the global corporation: a comparative analysis of subsidiaries in Malaysia and Taiwan', in Industrialization and labour relations: contemporary research in seven countries, edn. Original, ILR Press, Ithaca, New York
    Book Chapters | 1995
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Harrod J, 1995, 'Labor, management and industrial relations: themes and issues in international perspective', in Industrialization and labour relations: contemporary research in seven countries, edn. Original, ILR Press, Ithaca, New York
  • Journal articles | 2021
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel S, 2021, 'Supervisor-subordinate guanxi and employee thriving at work: the key role of relation-generated resources', Asia Pacific Journal of Human Resources, vol. 59, pp. 400 - 419, http://dx.doi.org/10.1111/1744-7941.12273
    Journal articles | 2021
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2021, 'Embedded in two worlds: The university academic manager’s work, identity and social relations', Educational Management Administration and Leadership, pp. 174114322110276 - 174114322110276, http://dx.doi.org/10.1177/17411432211027643
    Journal articles | 2021
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Schuessler ES, 2021, 'From Rana Plaza to Covid-19: Deficiencies and Opportunities for a New Labour Governance System in Garment Global Supply Chains.', Int Labour Rev, http://dx.doi.org/10.1111/ilr.12208
    Journal articles | 2021
    Emeritus Professor Stephen Jerome Frenkel
    Yue Y; Nguyen H; Groth M; Johnson A; Frenkel S, 2021, 'When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees', Journal of Service Research, vol. 24, pp. 435 - 454, http://dx.doi.org/10.1177/1094670520967994
    Journal articles | 2021
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel S, 2021, 'Organizational support and employee thriving at work: exploring the underlying mechanisms', Personnel Review, vol. 50, pp. 935 - 953, http://dx.doi.org/10.1108/PR-10-2019-0569
    Journal articles | 2019
    Emeritus Professor Stephen Jerome Frenkel
    Zhang H; Li X; Frenkel SJ; Zhang J, 2019, 'Human resource practices and migrant workers' turnover intentions: The roles of post-migration place identity and justice perceptions', Human Resource Management Journal, vol. 29, pp. 254 - 269, http://dx.doi.org/10.1111/1748-8583.12223
    Journal articles | 2019
    Emeritus Professor Stephen Jerome Frenkel
    Schuessler E; Frenkel SJ; Wright CF, 2019, 'Governance of Labor Standards in Australian and German Garment Supply Chains: The Impact of Rana Plaza', ILR Review, vol. 72, pp. 552 - 579, http://dx.doi.org/10.1177/0019793918771360
    Journal articles | 2019
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel S, 2019, 'Explaining supervisor-subordinate guanxi and subordinate performance through a conservation of resources lens', Human Relations, vol. 72, http://dx.doi.org/10.1177/0018726718813718
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Schuessler E; Frenkel SJ; Wright CW, 2018, 'FOCUSING EVENTS AND CHANGES IN THE GOVERNANCE OF LABOR STANDARDS IN AUSTRALIAN AND GERMAN GARMENT SUPPLY CHAINS', Industrial and Labor Relations Review, http://dx.doi.org/10.1177/0019793918771360
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Zhang Y; Frenkel SJ, 2018, 'Employee indifference and inaction against abusive supervision: An explanation based on organizational identification theory', Employee Relations, vol. 40, pp. 981 - 998, http://dx.doi.org/10.1108/ER-07-2017-0169
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel S, 2018, 'How HR practice, work engagement and job crafting influence employee performance', Chinese Management Studies, vol. 12, pp. 591 - 607, http://dx.doi.org/10.1108/CMS-11-2017-0328
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Frandsen, S. ; Gotsi M; Johnston A; Whittle A; Frenkel SJ; Spicer A, 2018, 'Faculty Responses to Business-School Branding: A Discursive Approach', European Journal of Marketing, vol. 52, pp. 1128 - 1153, http://dx.doi.org/10.1108/EJM-11-2016-0628
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Zhang Y; Frenkel SJ, 2018, 'Chinese Workers’ Responses To Justice: Quitting, Collective Action Or Both', Journal of Chinese Human Resource Management, vol. 9, pp. 21 - 44, http://dx.doi.org/10.1108/JCHRM-07-2017-0014
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Yue Y; Nguyen H; Frenkel SJ, 2018, 'Momentary Effects of Customer Incivility and Effectiveness of Emotion-Focused Coping Strategies', Academy of Management Proceedings, vol. 2018, pp. 14646 - 14646, http://dx.doi.org/10.5465/ambpp.2018.14646abstract
    Journal articles | 2018
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel S, 2018, 'How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms', Personnel Review, http://dx.doi.org/10.1108/PR-05-2017-014110.1108/PR-05-2017-0141
    Journal articles | 2017
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel SJ, 2017, 'How supervisor-subordinate guanxi impacts subordinate performance', Academy of Management Proceedings, vol. 2017, pp. 10505 - 10505, http://dx.doi.org/10.5465/ambpp.2017.10505abstract
    Journal articles | 2017
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel SJ, 2017, 'How HR Practice, Work Engagement and Job Crafting Influence Employee Performance', Academy of Management Proceedings, vol. 2017, pp. 10547 - 10547, http://dx.doi.org/10.5465/ambpp.2017.10547abstract
    Journal articles | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2016, 'How Organizational Support, Career Expectations and two dimensions of Organizational Justice explain Discretionary Work Effort', Human Performance, vol. 29, pp. 16 - 32, http://dx.doi.org/10.1080/08959285.2015.1120306
    Journal articles | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Li X, 2016, 'Where hukou status matters: analysing the linkage between supervisor perceptions of HR practices and employee work engagement', International Journal of Human Resource Management, vol. 28, pp. 2375 - 2402, http://dx.doi.org/10.1080/09585192.2015.1137613
    Journal articles | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Helen Shipton H; Sanders K; Atkinson C; Frenkel S, 2016, 'Sense-giving in health care: the relationship between the HR roles of line managers and employee commitment', Human Resource Management Journal, vol. 26, pp. 29 - 45, http://dx.doi.org/10.1111/1748-8583.12087
    Journal articles | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Bednall T, 2016, 'How training and promotion opportunities, career expectations, and two dimensions of organizational justice explain discretionary work effort', Human Performance, vol. 29, pp. 16 - 32, http://dx.doi.org/10.1080/08959285.2015.1120306
    Journal articles | 2016
    Emeritus Professor Stephen Jerome Frenkel
    Zhang H; Li X; Frenkel SJ, 2016, '"HR Practices, Self-identity and Employee Turnover: An Explanation from Social Identity Theory"', Academy of Management Proceedings, vol. 2016, pp. 14836 - 14836, http://dx.doi.org/10.5465/ambpp.2016.14836abstract
    Journal articles | 2015
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Yu C, 2015, 'Chinese migrants’ work experience and city identification: Challenging the underclass thesis', Human Relations, vol. 68, pp. 261 - 285, http://dx.doi.org/10.1177/0018726713508991
    Journal articles | 2013
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Yu C, 2013, 'Explaining Task Performance and Creativity from Perceived Organizational Support Theory: Which Mechanisms Are More Important?', Journal of organizational behavior, vol. 34, pp. 1165 - 1181, http://dx.doi.org/10.1002/job.1844
    Journal articles | 2013
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2013, 'Labor, Economy, and Society', ORGANIZATION STUDIES, vol. 34, pp. 1227 - 1229, http://dx.doi.org/10.1177/0170840613492630
    Journal articles | 2012
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Sanders K; Li X, 2012, 'How leader–member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance', International Journal of Hospitality Management, vol. 31, pp. 1059 - 1066, http://dx.doi.org/10.1016/j.ijhm.2012.01.002
    Journal articles | 2012
    Emeritus Professor Stephen Jerome Frenkel
    Yu C; Frenkel SJ, 2012, 'Employee regulatory focus as predictors and moderators in explaining motivational states', Academy of Management Proceedings, vol. 2012, pp. 10679 - 10679, http://dx.doi.org/10.5465/ambpp.2012.10679abstract
    Journal articles | 2012
    Emeritus Professor Stephen Jerome Frenkel
    Yu C; Frenkel SJ, 2012, 'Explaining Task Performance and Creativity From Perceived Organizational Support Theory', Academy of Management Proceedings, vol. 2012, pp. 11226 - 11226, http://dx.doi.org/10.5465/ambpp.2012.11226abstract
    Journal articles | 2011
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Yu C, 2011, 'Managing Coworker Assistance Through Organizational Identification', Human Performance, vol. 24, pp. 387 - 404, http://dx.doi.org/10.1080/08959285.2011.614301
    Journal articles | 2011
    Emeritus Professor Stephen Jerome Frenkel
    Goodwin RE; Groth M; Frenkel SJ, 2011, 'Relationships between emotional labor, job performance, and turnover', Journal of Vocational Behavior, vol. 79, pp. 538 - 548, http://dx.doi.org/10.1016/j.jvb.2011.03.001
    Journal articles | 2011
    Emeritus Professor Stephen Jerome Frenkel
    Sanders K; Frenkel S, 2011, 'HR-line management relations: Characteristics and effects', International Journal of Human Resource Management, vol. 22, pp. 1611 - 1617, http://dx.doi.org/10.1080/09585192.2011.565644
    Journal articles | 2010
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Lee B, 2010, 'Do High Performance Work Practices Work in South Korea?', Industrial Relations Journal, vol. 41, pp. 479 - 504, http://dx.doi.org/10.1111/j.1468-2338.2010.00581.x
    Journal articles | 2009
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Wood S; Holman D; S rensen O, 2009, 'Work Design Variation and Outcomes in Call Centres: Strategic Choice and Institutional Explanations', Industrial and Labor Relations Review, vol. 62, pp. 510 - 531, http://dx.doi.org/10.1177/001979390906200403
    Journal articles | 2007
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Sanders K, 2007, 'Explaining Variations in Co-worker Assistance in Organizations', Organization Studies, vol. 28, pp. 797 - 823, http://dx.doi.org/10.1177/0170840607073079
    Journal articles | 2007
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Sanders K, 2007, 'Explaining variations in co-worker assistance in organizations', ORGANIZATION STUDIES, vol. 28, pp. 797 - 823, http://dx.doi.org/10.1177/0170840607073079
    Journal articles | 2006
    Emeritus Professor Stephen Jerome Frenkel
    Finegold D; Frenkel SJ, 2006, 'Managing people where people really matter: The management of human resources in biotech companies', International Jurnal of Human Resource Management, vol. 17, pp. 1 - 24, http://dx.doi.org/10.1080/09585190500366169
    Journal articles | 2006
    Emeritus Professor Stephen Jerome Frenkel
    Weakliem DL; Frenkel SJ, 2006, 'Morale and workplace performance', Work and Occupations, vol. 33, pp. 335 - 361, http://dx.doi.org/10.1177/0730888406290054
    Journal articles | 2005
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Orlitzky M, 2005, 'Organizational trustworthiness and workplace labor productivity: Testing a new theory', Asia Pacific Journal of Human Resources, vol. 43, pp. 34 - 51, http://dx.doi.org/10.1177/1038411105050306
    Journal articles | 2005
    Emeritus Professor Stephen Jerome Frenkel
    Orlitzky M; Frenkel SJ, 2005, 'Alternative pathways to high-performance workplaces', International Journal of Human Resource Management, vol. 16, pp. 1325 - 1348, http://dx.doi.org/10.1080/09585190500220176
    Journal articles | 2004
    Emeritus Professor Stephen Jerome Frenkel
    Lee B; Frenkel SJ, 2004, 'Divided workers: social relations between contract and regular workers in a Korean auto company', Work Employment and Society, vol. 18, pp. 507 - 530, http://dx.doi.org/10.1177/0950017004045548
    Journal articles | 2004
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Kim S, 2004, 'Corporate codes of labour practice and employment relations in sports shoe contractor factories in South Korea', Asia Pacific Journal of Human Resources, vol. 42, pp. 6 - 31, http://dx.doi.org/10.1177/1038411104041537
    Journal articles | 2003
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2003, 'The embedded character of workplace relations', Work and Occupations, vol. 30, pp. 135 - 153, http://dx.doi.org/10.1177/0730888403251516
    Journal articles | 2003
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Scott D, 2003, 'Code compliance at adidas:The human factor', China Rights Forum, vol. 1, pp. 53 - 60
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Scott D, 2002, 'Compliance, collaboration, and codes of labor practice: The ADIDAS connection', California Management Review, vol. 45, pp. 29 - 49, http://dx.doi.org/10.2307/41166152
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    May TY; Korczynski M; Frenkel SJ, 2002, 'Organizational and occupational commitment: Knowledge workers in large corporations', Journal of Management Studies, vol. 39, pp. 775 - 801, http://dx.doi.org/10.1111/1467-6486.00311
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Kuruvilla S, 2002, 'Logics of action, globalization and changing employment relations in China, India, Malaysia and the Philippines', Industrial and Labor Relations Review, vol. 55, pp. 387 - 412, http://dx.doi.org/10.1177/001979390205500301
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S; Kuruvilla S, 2002, 'Logics of Action, Globalization, and Changing Employment Relations in China, India, Malaysia, and the Philippines', Industrial and Labor Relations Review, vol. 55, pp. 387 - 387, http://dx.doi.org/10.2307/2696048
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2002, 'The limits of convergence: Globalization and organizational change in Argentina, South Korea, and Spain', BRITISH JOURNAL OF INDUSTRIAL RELATIONS, vol. 40, pp. 597 - 599, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000178125700010&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Journal articles | 2002
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2002, 'Workplace relations: Past, present and Future', Australian Journal of Management, vol. 27, pp. 149 - 159, http://dx.doi.org/10.1177/031289620202701S15
    Journal articles | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2001, 'Globalization, athletic footwear commodity chains and employment relations in China', Organization Studies, vol. 22, pp. 531 - 562, http://dx.doi.org/10.1177/0170840601224001
    Journal articles | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Wharton AS; Frenkel SJ; Korczynski M; Shire KA; Tam M, 2001, 'On the Front Line: Organization of Work in the Information Economy', Contemporary Sociology, vol. 30, pp. 150 - 150, http://dx.doi.org/10.2307/2655395
    Journal articles | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Morishima M; Frenkel SJ; Korczynski M; Shire KA; Tam M, 2001, 'On the Front Line: Organization of Work in the Information Economy', Industrial and Labor Relations Review, vol. 54, pp. 898 - 898, http://dx.doi.org/10.2307/2696127
    Journal articles | 2001
    Emeritus Professor Stephen Jerome Frenkel
    Kuruvilla S; Frenkel SJ, 2001, 'Globalisation and workplace relations in electronics industry in India, China, Malaysia and the Philippines', Indian Journal of Labour Economics, vol. 44, pp. 429 - 445, https://www.econbiz.de/Record/globalisation-and-workplace-relations-in-electronics-industry-in-india-china-malaysia-and-the-philippines-kuruvilla-sarosh/10001654535
    Journal articles | 2000
    Emeritus Professor Stephen Jerome Frenkel
    Korczynski M; Shire K; Frenkel S; Tam M, 2000, 'Service work in consumer capitalism: Customers, control and contradictions', Work, Employment and Society, vol. 14, pp. 669 - 687, http://dx.doi.org/10.1177/09500170022118671
    Journal articles | 2000
    Emeritus Professor Stephen Jerome Frenkel
    Sergeant A; Frenkel S, 2000, 'When do customer contact employees satisfy customers?', Journal of Service Research, vol. 3, pp. 18 - 34, http://dx.doi.org/10.1177/109467050031002
    Journal articles | 2000
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 2000, 'Introduction: service work and its implications for HRM', INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, vol. 11, pp. 469 - 476, http://dx.doi.org/10.1080/095851900339710
    Journal articles | 2000
    Emeritus Professor Stephen Jerome Frenkel
    Korczynski M; Shire K; Frenkel S; Tam M, 2000, 'Service Work in Consumer Capitalism: Customers, Control and Contradictions', Work, Employment and Society, vol. 14, pp. 669 - 687, http://dx.doi.org/10.1017/s0950017000000416
    Journal articles | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Kuruvilla S, 1999, 'Union-member relations and satisfaction with unions in South Korea', BRITISH JOURNAL OF INDUSTRIAL RELATIONS, vol. 37, pp. 559 - 575, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000083866800002&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Journal articles | 1999
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Kuruvilla S, 1999, 'Union-member relations and satisfaction with unions in South Korea', British Journal of Industrial Relations, vol. 37, pp. 559 - 575, http://dx.doi.org/10.1111/1467-8543.00142
    Journal articles | 1998
    Emeritus Professor Stephen Jerome Frenkel
    Sergeant A; Frenkel SJ, 1998, 'Managing people in China: Perceptions of expatriate managers', Journal of World Business, vol. 33, pp. 17 - 34, http://dx.doi.org/10.1016/S1090-9516(98)80002-3
    Journal articles | 1998
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Peetz D, 1998, 'Globalization and industrial relations in East Asia: A three-country comparison', Industrial Relations, vol. 37, pp. 282 - 310, http://dx.doi.org/10.1111/0019-8676.00089
    Journal articles | 1998
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Royal C, 1998, 'Corporate-subsidiary relations, local context and workplace change in global corporations', Relations Industrielles - Industrial Relations, vol. 53, pp. 154 - 181, http://dx.doi.org/10.7202/005277ar
    Journal articles | 1998
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Tam M; Korcynski M; Shire K, 1998, 'Beyong bureaucracy? Work organization in call centres', International Journal of Human Resource Management, vol. 9, pp. 957 - 979
    Journal articles | 1996
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S, 1996, 'Management of knowledge-intensive companies', Australian Journal of Management, vol. 21, pp. 77 - 78, http://dx.doi.org/10.1177/031289629602100108
    Journal articles | 1996
    Emeritus Professor Stephen Jerome Frenkel
    Korczynski M; Shire K; Frenkel SJ; Tam M, 1996, 'Front line work in the new model service firm: Australian and Japanese comparisons', Human Resource Management Journal, vol. 6, pp. 72 - 87, http://dx.doi.org/10.1111/j.1748-8583.1996.tb00405.x
    Journal articles | 1995
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Korczynski M; Donoghue L; Shire K, 1995, 'Reconstituting work: trends towards knowledge work and info-normative control', Work Employment and Society, vol. 9, pp. 773 - 796, http://dx.doi.org/10.1177/095001709594008
    Journal articles | 1993
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1993, 'STATUS INFLUENCES IN THIRD-WORLD LABOR-MARKETS - CASTE, GENDER, AND CUSTOM - SCOVILLE,JG', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 47, pp. 152 - 154, http://dx.doi.org/10.2307/2524260
    Journal articles | 1992
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S, 1992, 'Book Reviews : CULTURE, CONTROL AND COMMITMENT: A STUDY OF WORK ORGANIZATION AND WORK ATTITUDES IN THE UNITED STATES AND JAPAN By James R. Lincoln and Arne L. Kalleberg. Cambridge University Press, Cambridge, 1990, xii + 291 pp., $99.00 (hardback)', Journal of Industrial Relations, vol. 34, pp. 335 - 338, http://dx.doi.org/10.1177/002218569203400208
    Journal articles | 1991
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1991, 'INTERNATIONAL HANDBOOK OF PARTICIPATION IN ORGANIZATIONS, VOL 1, ORGANIZATIONAL DEMOCRACY - TAKING STOCK - LAMMERS,CJ, SZELL,G', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 44, pp. 770 - 771, http://dx.doi.org/10.2307/2524474
    Journal articles | 1991
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S; Shaw M, 1991, 'Employee Relations and Organizational Growth and Decline: A Case Study', Journal of Industrial Relations, vol. 33, pp. 196 - 219, http://dx.doi.org/10.1177/002218569103300203
    Journal articles | 1990
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S, 1990, 'Reviews', Economic and Industrial Democracy, vol. 11, pp. 425 - 426, http://dx.doi.org/10.1177/0143831X90113012
    Journal articles | 1990
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S; Peetz D, 1990, 'Enterprise Bargaining: The BCA's Report on Industrial Relations Reform', Journal of Industrial Relations, vol. 32, pp. 69 - 99, http://dx.doi.org/10.1177/002218569003200105
    Journal articles | 1990
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel S; Peetz D, 1990, 'The BCA Report: A Rejoinder', Journal of Industrial Relations, vol. 32, pp. 419 - 430, http://dx.doi.org/10.1177/002218569003200308
    Journal articles | 1990
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Pratt G, 1990, 'Analysing the Quality of Workplace Labour Relations: An Exploratory Study with Reference to the Australian Metal Industry', Asia Pacific Journal of Human Resources, vol. 28, pp. 42 - 59, http://dx.doi.org/10.1177/103841119002800103
    Journal articles | 1990
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1990, 'The Incidence and Control of Technical Change in the Australian Printing Industry', Economic and Industrial Democracy, vol. 11, pp. 39 - 64, http://dx.doi.org/10.1177/0143831X90111003
    Journal articles | 1989
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1989, 'STRIKES - INDUSTRIAL-CONFLICT IN BRITAIN, USA AND AUSTRALIA - JACKSON,MP', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 42, pp. 314 - 314, http://dx.doi.org/10.2307/2523381
    Journal articles | 1989
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Weakliem DL, 1989, 'Worker Participation in Management in the Printing Industry', Journal of Industrial Relations, vol. 31, pp. 478 - 498, http://dx.doi.org/10.1177/002218568903100402
    Journal articles | 1989
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1989, 'Explaining the Incidence of Worker Participation in Management: Evidence from the Australian Metal Industry', Australian Journal of Management, vol. 14, pp. 127 - 150, http://dx.doi.org/10.1177/031289628901400202
    Journal articles | 1989
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1989, 'Productivity Growth: Towards a Sociological Synthesis', Labour & Industry: a journal of the social and economic relations of work, vol. 2, pp. 5 - 31, http://dx.doi.org/10.1080/10301763.1989.10669061
    Journal articles | 1988
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1988, 'STRIKES AND THE MEDIA - COMMUNICATION AND CONFLICT - JONES,N', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 41, pp. 628 - 628, http://dx.doi.org/10.2307/2523598
    Journal articles | 1987
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1987, 'POLICING INDUSTRIAL DISPUTES - 1893 TO 1985 - GEARY,R', INDUSTRIAL & LABOR RELATIONS REVIEW, vol. 40, pp. 464 - 464, http://dx.doi.org/10.2307/2523525
    Journal articles | 1986
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1986, 'Industrial sociology and workplace relations in advanced capitalist societies', International Journal of Comparative Sociology, vol. 27, pp. 69 - 86, http://dx.doi.org/10.1163/156854286X00050
    Journal articles | 1986
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1986, 'INDUSTRIAL SOCIOLOGY AND WORKPLACE RELATIONS IN ADVANCED CAPITALIST SOCIETIES', INTERNATIONAL JOURNAL OF COMPARATIVE SOCIOLOGY, vol. 27, pp. 69 - 86, http://dx.doi.org/10.1177/002071528602700105
    Journal articles | 1981
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1981, 'THE DYNAMICS OF INDUSTRIAL-CONFLICT - LESSONS FROM FORD - FRIEDMAN,H, MEREDEEN,S', AUSTRALIAN AND NEW ZEALAND JOURNAL OF SOCIOLOGY, vol. 17, pp. 95 - 96, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1981NY87000019&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Journal articles | 1981
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1981, 'DEMOCRACY AND ORGANIZATION IN THE CHINESE INDUSTRIAL-ENTERPRISE - 1948-1953 - BRUGGER,W', AUSTRALIAN ECONOMIC HISTORY REVIEW, vol. 21, pp. 79 - 80, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1981MG39600015&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Journal articles | 1981
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1981, 'Book Reviews : MASTERS, UNIONS AND MEN: WORK CONTROL IN BUILDING AND THE RISE OF LABOUR 1830-1914 By Richard Price. Cambridge University Press, Cambridge, 1980, 355 pp., £18.50 (hardback)', Journal of Industrial Relations, vol. 23, pp. 122 - 124, http://dx.doi.org/10.1177/002218568102300112
    Journal articles | 1980
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1980, 'Inter-industry strike patterns: Towards a new analytical framework', Australian Journal of Management, vol. 5, pp. 27 - 43, http://dx.doi.org/10.1177/031289628000500202
    Journal articles | 1979
    Emeritus Professor Stephen Jerome Frenkel
    FRENKEL SJ, 1979, 'INDUSTRIAL DEMOCRACY - A NOTE ON THE EMERY-CAREY EXCHANGE', AUSTRALIAN AND NEW ZEALAND JOURNAL OF SOCIOLOGY, vol. 15, pp. 78 - 82, http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:A1979KK76900014&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=891bb5ab6ba270e68a29b250adbe88d1
    Journal articles | 1979
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1979, 'Comparative Workplace Industrial Relations and the Future', Journal of Industrial Relations, vol. 21, pp. 243 - 251, http://dx.doi.org/10.1177/002218567902100207
    Journal articles | 1978
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1978, 'Industrial Conflict, Workplace Characteristics and Accommodation Structure in the Pilbara Iron Ore Industry', Journal of Industrial Relations, vol. 20, pp. 386 - 406, http://dx.doi.org/10.1177/002218567802000402
  • Reports | 1995
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Bolen T; Wilcox TP, 1995, Measuring workplace performance, Australian Government Publishing Service, Canberra, Role models for change: case studies in productivity, performance and employee involvement, Original
  • Conference Presentations | 2017
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel SJ, 2017, 'How perceptions of training impact employee performance: evidence from two Chinese manufacturing firms', Vol. 48, pp. 163 - 183, presented at 2017 Annual Academy of Management Meeting, Atlanta, 04 August 2017 - 08 August 2018, http://dx.doi.org/10.1108/PR-05-2017-0141
    Conference Presentations | 2017
    Emeritus Professor Stephen Jerome Frenkel
    Guan X; Frenkel SJ, 2017, 'Explaining supervisor-subordinate guanxi and subordinate performance through a conservation of resources lens', presented at 2017 Annual Meeting of the Academy of Management, Atlanta, 04 August 2017 - 08 August 2017, http://dx.doi.org/10.1177/0018726718813718
    Conference Presentations | 2009
    Emeritus Professor Stephen Jerome Frenkel
    Groth M; Goodwin RE; Frenkel SJ, 2009, 'Examining the relationship between emotional labor, work context, and employee outcomes', presented at Society for Industrial and Organizational Psychology 2009, New Orleans, USA
    Conference Presentations | 2007
    Emeritus Professor Stephen Jerome Frenkel
    Groth M; Frenkel SJ, 2007, 'Forced to smile: The effects of emotional labor of call center employees on performance and absenteeism', presented at Society for Industrial and Organizational Psychology 2007, New York, NY, USA
    Conference Presentations | 2007
    Emeritus Professor Stephen Jerome Frenkel
    Groth M; Frenkel SJ, 2007, 'Emotional labor, well-being and performance among front-line call center workers', presented at Academy of Management Meetings, Philadelphia, PA, USA
    Conference Papers | 2005
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ; Orlitzky M; Wallace CM, 2005, 'Accounting for Absence from Work in Australian Call Centres: Re-enter Human Relations Theory?', in Accounting for Absence from Work in Australian Call Centres: Re-enter Human Relations Theory?, International Human Resource Conference Proceedings 2005., presented at International Human Resource Conference Proceedings 2005.
    Conference Papers | 1988
    Emeritus Professor Stephen Jerome Frenkel
    Frenkel SJ, 1988, 'Australian Employers in the Shadow of the Labor Accords', in Industrial Relations: A Journal of Economy and Society, pp. 166 - 179, http://dx.doi.org/10.1111/j.1468-232X.1988.tb00999.x

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