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Tackling Complexity through Leadership

Build skills in agile leadership and learn to adapt in complex, disruptive environments using a human-centred approach.
Next Dates
13 Oct
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Duration
2 days
Delivery mode
In-person
Location
Sydney CBD Campus (PolyCentre)
Price (AUD inc. GST)
$3,950
Spots remaining
AVAILABLE
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2 CEMD POINTS
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Course summary

Build leadership skills to thrive through disruption 

Leaders today face increasing complexity, rapid change and the need to guide teams through ongoing disruption. This course addresses the urgent need for adaptive, human-centred leadership that can navigate uncertainty and lead with clarity and confidence.

Participants will develop the ability to lead with greater self-awareness, challenge outdated practices and strengthen team performance through improved collaboration and communication. The course builds critical capabilities to respond to emerging challenges, drive cultural change and foster resilience in both leaders and teams.

Price

Total fees
$3,950
AUD inc. GST

Who will benefit

  • Current leaders navigating complex organisational change.
  • Professionals aspiring to lead with authenticity and adaptability.
  • Managers seeking to build high-performing, resilient teams.

Course is suitable for

  • Professionals who want to gain the tools to lead authentically and manage adaptive challenges.
  • Leaders looking to develop a human-centred leadership style for better team outcomes.
  • Professionals at all levels who wish to create a workplace culture of learning agility and resilience.

Delivered by experts

Matt Byrne headshot (square)
Matthew Byrne
Adjunct Faculty - AGSM
  • Expert in adaptive leadership and navigating complex organisational challenges.
  • Skilled in inclusive communication that fosters engagement and collaboration.
  • Brings extensive cross-industry experience with a global leadership perspective.

Course designed to stack

2 CEMD POINTS
TOWARDS
Certificate in Executive Management and Development (CEMD)
Use multiple credentials to stack your learning. This course is worth 2 AGSM CEMD points, which provides formal recognition of professional development and reflects 30 hours of learning inclusive of pre-work, course participation, learning materials and support.

About the course

Navigate complexity with a human centred leadership approach 

Today’s leaders must guide their teams through constant change while maintaining trust and performance. This course equips leaders to respond with empathy, clarity and adaptability by placing people at the centre of leadership.

Through expert guidance and practical strategies grounded in human-centred leadership, you will learn to build resilient teams, foster meaningful connections and lead with purpose in uncertain environments, creating the conditions for individuals and teams to thrive.

Why enrol in this course

Lead in uncertain times

Work on a real-life leadership challenge and leave with a tailored action plan.

Drive cultural transformation

Explore your values, purpose and leadership mindset to lead with authenticity.

Apply human-centred tools

Apply powerful tools for reflection, experimentation and transition.

Build team agility

Learn alongside diverse professionals and gain insights from experienced facilitators.

Jalal Nakhaie headshot

Jalal Nakhaie

Lead Maintenance Engineer, Downer

"This course provides real life, practical leadership skills for complex and dynamic workplaces. Post program, I am seeing myself as a better communicator, with improved adaptive leadership skills. Driving greater accountability, awareness and ownership through my team are outcomes I clearly noticed after completing this course."

Key features

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Adaptive challenge action plan

Tackle a real-life challenge by developing a detailed and personalised action plan for your leadership context.

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Human-centred leadership

Learn how to integrate empathy, purpose and self-awareness into your leadership approach.

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Learning agility frameworks

Apply proven frameworks that support reflective thinking, experimentation, and continuous development.

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Expert faculty and peer learning

Gain new perspectives through expert facilitation and collaborative learning with a network of peers.

Learning outcomes

Learn agile leadership, empathy and adaptive strategies

Develop confidence to lead through complexity with clarity and empathy. Strengthen your leadership presence, improve decision-making and cultivate a team culture ready for change.

What you'll learn

You’ll develop the skills to adapt your leadership style, enhance team collaboration and foster psychological safety. Through a human-centred approach, you’ll learn how to lead with empathy, navigate change with confidence and guide your team through meaningful transitions that support long-term resilience and performance.

Topics covered

  • Human-centred leadership
  • Adaptive leadership
  • Learning agility
  • Culture change
  • Unconscious bias
  • Stakeholder mapping
  • Reflective practice
  • Habit formation
  • Leading transitions
  • Team accountability

Course delivery

This course is delivered in-person across two full days. 

Format

Commitment

Method

  • In-person
  • Course pre-work
  • Reflection and application of principles through an adaptive challenge action plan
  • 2-days attendance
  • Interactive workshops, real-life case studies, personal reflection and practical tools

Schedule

Day 1

Day 2

Understanding the system and how culture works

Adaptive leadership

Purpose and values

Developing meaningful principles and practice to enable culture change

Developing principles and practices that transform organisational culture

Building a reflective practice to enable systemic transition

Making a culture stick with adaptive leadership in practice

Adaptive challenge action - creating heat

Understanding stakeholders

The leader as facilitator using principles of mutuality to build and rebuild relationships

Adaptive challenge - final action plan

Credentials

2 CEMD POINTS
TOWARDS
Certificate in Executive Management and Development (CEMD)

Progress your career with stackable credentials

By completing this course, you will receive a verifiable digital badge issued by AGSM, certifying your achievement.

The Australian Graduate School of Management (AGSM) will formally recognise your commitment to professional development and lifelong learning with the Certificate in Executive Management and Development (CEMD). The CEMD is a flexible program that allows you to build your leadership capabilities through stackable learning.

A CEMD is a unique pathway to future study that can directly contribute to accelerating the attainment of an AGSM MBA or Graduate Certificate if you choose to embark on this journey in the future. Each time you complete a short course with the AGSM, we’ll award you with CEMD points. CEMD points can be collected and stacked together to create a unique professional development pathway that works for you and your specific career goals.

Can I use my credit towards further study?

Once you collect 12 points over a period of up to 4 years you will be awarded the CEMD. The CEMD is a specialised credential and can contribute to 2 course credits towards our AGSM MBA and Graduate Certificate qualifications.

This flexible model supports continuous learning and creates a recognised pathway from short courses to postgraduate qualifications at UNSW's AGSM.

Next steps

Enrol now in Tackling Complexity through Leadership via the AGSM Navigator portal.

Upcoming dates

Choose from the below scheduled course dates designed to provide flexibility and fit within your calendar.

  • 13 Oct 2025 - 14 Oct 2025: Enrol