Media Engagement & Analytics Lab (MEAL)

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Marketing channels graphic

Turning data into deeper connections.

At MEAL, we bridge the gap between cutting-edge research and real-world impact, helping industry and government partners unlock the full potential of audience analytics and media strategy.

Empowering your marketing evolution

At the Media Engagement & Analytics Lab (MEAL), we help partners turn data into action. Using machine learning and advanced marketing analytics, we transforms data into strategies that drive growth and loyalty across the media landscape. We specialize in:

  • Customer lifetime value (CLV) analysis
  • Media mix modeling (MMM) and touchpoint attribution
  • Churn prediction and retention strategies
  • Content and message optimization

Whether you're a media company, public agency, or brand strategist, we help you better understand your audience and make smarter, faster decisions using data.

Partner with us

Collaborate with Us to Shape the Future of Media Engagement

Partnering with the MEAL Lab gives you access to:

  • Strategic insights from advanced audience analytics
  • Collaborative research tailored to your business or policy goals
  • Exclusive access to thought leadership and academic talent
  • Tools to future-proof your media and marketing strategies

Let's explore what's possible together. Contact us: Professor Maggie Dong or Dr Yu-Ting Lin

Resources

Repeat customer retention marketing

Webinar: Cracking the Loyalty Code: 3Ts to Maximise Retention with Smarter Media Marketing

In today’s competitive content landscape, retention is everything. This hands-on session unpacks how to use data analytics.

  • Timing
  • Touchpoints
  • Themes

Perfect for marketers, analysts, and media teams looking to align data with impact.

Webinar recording to be available soon.

Our team

Head of School Professor Maggie Dong
Head of School

Director
Speciality: Marketing Channels

Senior Lecturer Dr Yu-Ting Lin
Senior Lecturer

Deputy Director
Specialty: Product analytics and user experience (UX) design.

Hauke Wetzel
Professor

Chief Investigator
Specialty: Customer analytics, Marketing performance, Sustainable marketing practices.

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Senior Lecturer Dr SunAh Kim
Senior Lecturer

Chief Investigator
Specialty: Demand Analytics, Casual Inference, Field Experiments.

Senior Lecturer Dr Songting Dong
Senior Lecturer

Chief Investigator
Specialty: Customer Analytics, Experiment Design, Generative AI, Machine Learning.

Sibo Zhang, Marketing Research Student
PhD student

Research Assistant 

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