Safety, Wellbeing and Support
Your safety and wellbeing are important to us. From on-site residential teams and wellbeing support to 24-hour campus security and UNSW health services, help is available throughout your accommodation journey.
Feel safe and welcome
Your safety and wellbeing are an important part of the residential experience. Residents have access to UNSW health and wellbeing services, 24-hour campus security and support when needed. Access to accommodation buildings is managed through secure entry systems for residents and authorised visitors.
Our on-site teams are also here to support your residential experience, providing guidance, wellbeing support and connections to services across UNSW to help you settle in and make the most of university life.
Need help now?
- Security assistance: Call 02 9385 6000
- Security Emergency-line: Call 02 9385 6666
- Psychology and Wellness Team: 24/7 or text
- Emergency services: Call 000
- SafeZone: Request emergency, first-aid or non-urgent assistance through the app
- Talk to your residential team: Contact your Dean, Deputy Dean, Resident Mentor, Duty Tutor or Accommodation staff
Need someone to talk to?
Our Psychology and Wellness Team is dedicated to supporting your wellbeing throughout your time at UNSW. Whether you need someone to talk to, guidance through a challenging time, or help connecting with support services, the team is here to help you feel supported and thrive during university life.
SafeZone App
SafeZone connects you directly with UNSW Security and allows you to request emergency, first-aid or non-urgent assistance. You can also share your location, receive safety notifications, use the check-in timer and track the UNSW shuttle bus.
Protective Services
UNSW Protective Services operates 24 hours a day, seven days a week to support the safety and security of students, staff and visitors. Are you locked out of your room after-hours? Do you need immediate assistance? They're here to help.
We have a Residential Wellbeing Officer onsite to support and empower your wellbeing journey. They provide a safe and non-judgmental space where you can express yourself freely.
They are here to listen and walk alongside you during your journey of self-discovery and growth. They can provide information and resources, help you develop coping strategies, and connect you with other support services. They also provide training and education in areas of gendered violence, healthy relationships, mental health and general wellbeing.
Are you or someone you know experiencing gendered violence?
Help is available for you and fellow students if you have been affected by, witnessed, or are supporting someone experiencing sexual assault, relationship violence, coercive control or sexual harassment.
The Gendered Violence Response Team (GVRT), made up of specialist mental health clinicians, can offer support, information, safety planning, or simply have an informal chat about your options. They can connect you with services for academic adjustments and provide guidance on reporting incidents. You can also report anonymously using the Gendered Violence portal.
At college, we start with consent training during O-Week, which teaches us how to respect each other’s boundaries and space. There’s also amazing campus security—you can call them anytime if you feel uncomfortable. But honestly, I’ve never felt unsafe. Whether I’m walking back from dance or heading home with friends at night, campus feels like a safe bubble.
Sophie Dawson
Goldstein College
When you live on campus, you’re surrounded by familiar faces at uni and college, so there’s a real sense of community. There’s always someone around to help, whether it’s friends studying the same degree or the college staff and resident mentors. Even when you’re unsure where to go for support, you know someone here will point you in the right direction.
Shaikha Al-Alawi
Fig Tree Hall
I’ve spoken with the wellbeing officer in accommodation - so helpful and easy to talk to. The officer supports all the colleges and can connect you with other services if needed. Having that kind of support on campus makes a big difference, especially for students who might find it hard to seek help elsewhere.
Jack Buchanan
Goldstein College
