Building Public Sector Capability

through the 70:20:10 Framework: A Masterclass

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This course currently has no scheduled dates. To express interest in this course or to discuss bespoke options for yourself or your organisation, please submit an expression of interest or contact the Professional Education Team on +61 2 5114 5573 or


1 day

Delivery mode



The Boathouse, Canberra

Standard price


Defence price


Accelerate your career, learn new skills, and expand your knowledge.

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The 70:20:10 framework is widely used across the Australian public sector to help organisations develop capability. Although the framework is popular and well regarded, there's little research into its effectiveness.  Researchers from the Public Service Research Group have spoken with 145 public sector managers to understand the effectiveness of middle management development programs aligned to the 70:20:10 framework.

During the program, we'll share our research findings and offer recommendations to improve the return on investment and transfer of learning from management and leadership programs to the workplace, through a more effective use of the 70:20:10 framework.

Course content

9:15 – Registration and coffee

9:30 – Introductions and course outline

The 70:20:10 framework: What it is and why it has potential. The PSRG study.

9:45 – The 70:20:10 framework:

  • a brief history, explanation and purpose
  • the framework and learning transfer
  • challenges with the framework. Discussion.

10:15 – The 70:20:10 Principle and Social Learning Theory: discussion.

11:15 – Research Background: the PSRG and the 70:20:10 study.

11:30 – Morning tea

11:45 – Research findings: group work discussion 1: experiences with formal training programs:

  • introduction
  • research discussion (group work)
  • group briefing.

12:30 – Research findings: group work discussion 2: experiences with social learning:

  • introduction
  • research discussion (group work)
  • group briefing.

1:15 – Lunch

1:45 – Research findings: group work discussion 3: experiences with experiential learning:

  • introduction
  • research discussion (group work)
  • group briefing.

2:30 – Practical solutions: new ways to implement the 70:20:10 framework (group work):

  • understanding the role of social learning
  • identifying practical ways to better implement the framework.

3:30 – Open forum: questions and discussions regarding capability development, public sector performance and PSRG research:

  • Professor Deborah Blackman
  • Dr Samantha Johnson.

4:30 – Wrap up

Learning outcomes

Skills/competencies/knowledge that would be gained through this course:
  • the experiences of middle managers attending development programs
  • what is and isn't working well in management and leadership development
  • the ideal training that public sector managers seek
  • the biggest blockers of learning transfer for middle managers
  • how the 70:20:10 framework can more effectively build management and leadership capability.

Who should attend

This masterclass is designed for people who play a role in management and leadership development in the public sector. 




Dr Samantha Johnson

Dr Samantha Johnson is a lecturer in public sector leadership and a member of the Public Service Research Group at UNSW Canberra.

She researches public sector capability development in management and leadership and public sector performance. The common theme of her work is building capability and performance in the public sector for today and tomorrow’s public service. Her research projects have included a project in middle management experiences in management and leadership capability development and managerial capability in the Royal Australian Navy.


Cancellation policy

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.