Reliability, Availability and Maintainability

(RAM) Introduction

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This course currently has no scheduled dates. To express interest in this course or to discuss bespoke options for yourself or your organisation, please submit an expression of interest or contact the Professional Education Team on +61 2 5114 5573 or


2 days 

Delivery mode




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The two-day RAM Introduction Course introduces students to the managerial considerations and requirements for producing a ‘reliable system.’ This course is primarily tailored for those who are new to the discipline but will help those who wish to develop their skills further. Members of ‘producer organisations’ (those who design and manufacture systems) and members of ‘consumer organisations' (those who specify and purchase a system) will gain valuable insight into what they can do to get a more reliable system. The key focus is how reliability performance is ‘measured’ and how it relates to business outcomes such as making money. Simple approaches for estimating the cost and benefit of a reliability activity are taught. Traditional reliability metrics (such as the MTBF) are examined – and in many instances shown why they are inappropriate for most reliability applications. The RAM Introduction Course teaches students how to go about initiating an organisational reliability plan, and considerations for implementing cultural change more broadly.

No subject matter expertise is assumed.

Course content

Day 1

  • Managing for Reliability | MTBFs and PDFs | Reliability and the Product Lifecycle | The Organizational Value Framework | Reliability Planning

Day 2

  • Reliability Value | Reliability Specification | Design for Reliability (DfR) | Introduction to Common Failure Mechanisms | Case Study 

Learning outcomes

Skills/competencies/knowledge that would be gained through this course:

Who should attend

Anyone requiring an understanding of RAM engineering, including, but not limited to:

  • managers
  • project managers 
  • capability development staff 
  • project technical staff 
  • systems engineers 
  • hardware and software engineers.


Chris Jackson

Dr Jackson holds a Ph.D. and MSc in Reliability Engineering from the University of Maryland’s Center of Risk and Reliability. He also holds a BE in Mechanical Engineering and has substantial experience in the field of risk, reliability and maintainability. He is a Certified Reliability Engineer (CRE) through the American Society of Quality (ASQ) and a Chartered Professional Engineer (CPEng) through Engineers Australia. He was the inaugural director of the University of California, Los Angeles (UCLA’s) Center of Reliabiltiy and Resilience Engineering and the founder of its Center for the Safety and Reliability of Autonomous Systems (SARAS). He has had an extensive career as a Senior Reliability Engineer in the Australian Defence Force, and is the Director of Acuitas Reliability Pty Ltd. He has supported many complex and material systems develop their reliability performance, and assisted in providing reliability management frameworks that support business outcomes (that is, make more money). He has been a reliability management consultant to many companies across industries ranging from medical devices to small satellites. He has also led initiatives in complementary fields such as systems engineering and performance based management frameworks (PBMFs). He is the author of two reliability engineering books, co-author of another, and has authored several journal articles and conference papers.


“Every engineering or project manager needs to do this course.”
“ This course has shown me how our organization has never been able to produce a reliable system … and now I know what we need to think about.”
“I wish I knew this stuff earlier in my career.”
“Now I get it.”

Cancellation policy

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.