Contact The Nucleus: Student Hub
Your go-to for help throughout your studies.
The Nucleus: Student Hub is here to be your first go-to point for anything that you need throughout your student journey. We specialise in handling student administration, covering enrolment, graduations, official documentation requests and much more. If you're not sure where to go for your enquiry, contact us and we'll direct you to the right place!
Security Operations are your first point of call. For the fastest response use the SafeZone app or call Security Operations.
You can also go to the Security Office at Gate 2, open 24/7.
Opening hours
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*Quiet Hour is enforced every Tuesday between 10:30-11:30am to support our students and visitors with sensory needs or hidden disabilities.
Need some help? Contact us today
For students identified at Academic Risk 1 or 2 after Term 2 2025 release of results, please refer to the following document for tailored advice and support:
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Introducing Quiet Hour at The Nucleus: Student Hub
As the central support service for students, we want to create a space where everyone feels welcome. The Quiet Hour initiative supports students and visitors with sensory needs or hidden disabilities, including those who experience sensory sensitivities, neurodivergence, or anxiety in busy environments. It will run every Tuesday between 10:30-11:30am.
During Quiet Hour, we will:
- 🌙 Dim lights where possible
- 🔉 Lower announcement volumes
- 🤫 Minimise noise and conversations
- 🎧 Offer ear defenders/plugs on request
- 🐾 Continue to welcome service dogs
Thank you for helping us create a calmer, more inclusive space for everyone at The Nucleus: Student Hub.
The team here at The Nucleus: Student Hub has been trained to assist students with hidden disabilities who may need a helping hand communicating their needs. If you are in need of this assistance, look out for a staff member with a sunflower badge or ask one of our friendly staff at the concierge.
The Hidden Disabilities Sunflower exists to help those with disabilities that are not immediately obvious such as autism, chronic pain, dementia, anxiety, visual or hearing impairment.
Locations
Kensington campus
Address:
Level 2, Main Library (F21)
UNSW Sydney
Kensington NSW 2052
We are located to the right of the main entrance of the Main Library.
Paddington campus
Address (walk-ins only and no ID Card printing):
Ground floor, Paddington Library (Block D)
UNSW Art & Design
Paddington NSW 2021
We are located next to the Paddington Campus Courtyard. As an Arts, Design & Architecture student, you have access to 2 locations of The Nucleus: Student Hub to be able to seek support conveniently.
FAQs
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Enrolment is a two-step process at UNSW: course enrolment and class registration, all done through myUNSW. Each term, you will be assigned a class registration appointment to finalise your timetable for the upcoming teaching period.
To choose which courses to enrol and register in, browse through your Program Handbook to view your options.
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Tuition for your studies will be shown as payable on your Fee Statement until the census date for the enrolment. It allows you to make a student contribution to your fees upfront if you would like to reduce the amount that gets deferred to your HECS-HELP.
If you have enough balance to defer to HECS-HELP and don't want to pay your student contributions upfront, your fees will be automatically deferred after the census date of the enrolment and no further action is required from you. Payments made after the census date will not be applied to your student contribution charges for the current enrolment.
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The release of course content on Moodle is managed by each course convenor. Typically, the Moodle content is made available a week before the commencement of the term. However, it is also common for some course content to be available on Moodle only from the first day of the term.
If you have recently updated your enrolment, please allow 48 hours for the course to appear on your Moodle. If you still do not have access to these courses and have confirmed that you are correctly registered in the course on myUNSW, contact your course convenors via email to request access.
View the Timetable website for each course to find information on your course convenors.
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If you have pending grades such as LE, WC, WJ or WD, you may have a provisional academic standing. Academic standing will be recalculated on a weekly basis until your withheld results are resolved. However, if your academic standing has still not been recalculated a week after your grades have been updated, contact The Nucleus: Student Hub for support.
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If you are unable to to sit your exam or submit your assessment by the due date because of circumstances beyond your control, you may be eligible to apply for Special Consideration or Short Extension.
Short Extension is a new process that allows you to apply for an extended deadline on your assessment without the need for supporting documentation, providing immediate approval during brief, life-disrupting events.
If you are unable to attend your exam, require more time to complete your assessment, or your course does not offer Short Extension, you may check your eligibility for Special Consideration instead.
