Service UNSW: Simplifying Access to Student Services

This research is vital to society as it demonstrates the power of user-centric design in creating trustworthy digital solutions.

By prioritising user-centric design, the project ensures that the resulting platform is not only functional but also inclusive and accessible.

This approach can serve as a model for other technological innovations aimed at solving real-world problems, promoting efficiency, and enhancing trust within the digital world.

Moreover, the project fosters practical skills among students, preparing them to contribute to future technological advancements that can improve various aspects of daily life and societal well-being.

VIP ChallENG research goals

• Identify User Needs: Conduct surveys and focus groups to understand the specific needs and preferences of UNSW students.

• Design an Intuitive Interface: Develop and test user-friendly designs that enhance the overall user experience.

• Integrate University Services: Research and implement methods for seamlessly integrating various university services into the app.

• Ensure Data Security: Investigate best practices for data protection and privacy to ensure user information is secure.

• Evaluate Usability: Conduct usability testing to gather feedback and make necessary improvements.

• Promote Accessibility: Ensure the app is accessible to all students, including those with disabilities.

• Foster Collaboration: Encourage interdisciplinary collaboration to incorporate diverse perspectives and expertise into the project.

Our research includes:

• User Needs Analysis: Understanding the specific needs and preferences of UNSW students through surveys, interviews, and focus groups.

• Service Integration: Identifying and integrating various university services into a single platform.

• Data Privacy: Ensuring compliance with data protection regulations and safeguarding user information.

• Accessibility: Researching best practices to make the app accessible to all students, including those with disabilities.

• User Interface (UI) Design: Creating an intuitive and visually appealing interface that enhances user experience.

• Responsive Design: Making sure the app works well on various devices and screen sizes.

• Cross-Platform Compatibility: Developing the app to function seamlessly on both iOS and Android devices.

• Backend Development: Building a robust backend to support the app's functionalities and handle data securely.

• Performance Optimisation: Ensuring the app runs smoothly and efficiently, even under heavy usage.