Social Policy Research Centre
The purpose of this study was to identify the emerging considerations for government in designing and delivering hybrid (delivered both face to face and virtual) services and hybrid place-based initiatives (PBIs). The study was a collaborative process with ANZSOG and NSW DPC.
The research used three key methods to address the research objectives, delivered sequentially with each method informing the next:
- A rapid evidence review to identify what was already known in the literature
- An online Delphi exercise to integrate the knowledge and opinions of different experts to better understand an issue and help improve policy and practice
- Deliberative panels to reflect on the insights gained from the Delphi and distil key insights for governments.
The study provides insights for government in how to progress with evidence-based development of hybrid services and hybrid PBIs.
Research Centre
Research Area
Policy Design, Impact and Evaluation
- Publications
- News
- Funding agency
Smyth, C, and I Katz. 2022. “Changing Experiences of Virtual, Physical and Hybrid Service Delivery Across the Social Care (child and Family Services) Sector.” ANZSOG. http://handle.unsw.edu.au/1959.4/unsworks_81134.
Ritter, A, K Drysdale, I Katz, E de Leeuw, and S Bates. 2022. “How Do Place-Based Services Evolve in a World of Virtual, Physical and Hybrid Service Delivery?” Sydney: ANZSOG. http://handle.unsw.edu.au/1959.4/unsworks_81024.
Commissioned and funded by ANZSOG
Co-sponsored by the NSW Department of Premier and Cabinet (NSW DPC)
