This research aimed to develop a contemporary understanding of workforce models and issues in the NSW community services sector. Survey data was collected in February 2017 from leaders of 398 community service organisations operating in NSW. The survey captured information about workforce characteristics and perceptions of workforce challenges, including recruitment and retention, access to professional development and the use of non-standard, precarious arrangements. 

Besides reporting on workforce issues across the whole community sector, a profile of workforce issues in organisations providing Specialist Homelessness Services was also produced.

Research Centre

Social Policy Research Centre

Research Area


NSW Council of Social Service, Homelessness NSW

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