Performance measures for NSW NGO AOD treatment services

This project comprises two parts:

1. Developing standardised approaches for key performance indicators for NSW NGO AOD treatment services
2. Development of standardised data collection for treatment service system in responding to demand

Development of key performance indicators

This project developed a specifications document that outlines collection and reporting methods for key performance indicators (KPIs) that can be used by treatment services to measure performance. The KPIs were developed with extensive involvement of the Network of Alcohol and other Drug Agencies (NADA) members, and their funders and service users. It is hoped that the KPIs will assist the NGO AOD treatment sector in being able to better demonstrate the value of treatment being provided, showcase their work, improve client care, and reduce the administrative burden to services of the imposition of different KPI frameworks from different funders.

Two different reports were produced for this project: an interim report that provides a more limited but simpler option for recording KPI data, and a full KPI report.

More about the KPIs can be found here:  Key performance indicator specifications for NSW NGO AOD treatment services - NADA

Development of standardised data collection for treatment service system in responding to demand

The aims of this project are to develop an approach to data collection for AOD treatment system measures in order to capture information that can be used to assess the capacity of the treatment service system to respond to dem