Driving vitality, engagement and a high-performance culture.

University life can sometimes be hard. If you need immediate or ongoing support, you can contact the following for free, confidential, and anonymous advice:

Urgent mental health (within Australia)

I am studying locally and need immediate support for mental health or suicide prevention for myself or someone else.

Lifeline (24-hour) 
13 11 14

Mental Health Line (24-hour)
1800 011 511


Urgent mental health (outside Australia)

I am currently overseas and need immediate mental health support or suicide prevention for myself or someone else.

UNSW Security (24-hour) 
+ 61 2 9385 6000

Medibank hotline (24-hour) 
+61 2 8905 0307 (you don’t need to be a Medibank customer)

General mental health support

I need information and resources to manage my mental health during my studies, face-to-face or online.

UNSW Psychology and Wellness (9am – 5pm, Monday to Friday):
02 9385 5418

Out of hours? Call the UNSW After Hours Mental Health Support Line (5pm-9am and 24 hours on weekends):
02 9385 5418

Text a counsellor after hours (5pm-9am and 24 hours on weekends) on 0485 826 595.

  • I need to meet with a Support Advisor for help and information about university life, student visas, wellbeing, academic performance, family pressure, reducing my study load, program leave, fee remission, time management, stress, anxiety or anything else.

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  • I need to speak with a counsellor for a free telehealth or face-to-face appointment.

    Psychology and Wellness 9385 5418 

    Learn more

  • I need educational adjustments to help manage my studies and my disability, medical and/or mental health condition.

    Equitable Learning Services (ELS) 9065 1500

    Learn more

  • I need to report a mental health emergency or physical threat on campus, or activate a welfare check, including after hours or outside of Australia.

    Security (24-hour) 9385 6666

    Triple Zero 000

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  • I need support and advice about an incident or need to report sexual harassment, assault or misconduct.

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  • I would like general guidance on wellbeing, staying healthy and safe in my personal life.

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  • I am concerned about another student’s mental health or wellbeing and would like someone to check-in with them. 

    Email Jo Cassidy

  • I am concerned about an Aboriginal or Torres Strait Islander student or have a query about our Aboriginal or Torres Strait Islander community, such as advice on culturally appropriate communication and protocols.

    Email ADA Indigenous

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  • I want to live chat with a student mentor, who can answer my questions and help me find the right support for my circumstances.

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  • I want to make social connections with other students, either on campus or online.

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  • I want to learn more about clubs, volunteering, sport, events, wellness and more.

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  • I am an international student looking for information on the programs and services available to support me during my time at UNSW.

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  • I am an international student looking to connect with a Support Advisor for help with adjusting to life at UNSW and the broader community, understanding student visa conditions, personal issues, financial difficulties, accommodation and more.

    Learn more

  • I need help to develop and refine my academic skills through booking a personal consultation, workshop or course.

    Email Academic Skills Support

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  • I am a staff member concerned about a student’s wellbeing and am looking for advice from a mental health clinician, or would like to request a support advisor to check in on this student.

    Mental Health Connect 9348 0085 (staff helpline, M-F, 9am-5pm)

    Learn more